A Busy Heating Season

A Busy Heating Season

As we head towards the end of the heating season, we are pleased to see HETAS installers remaining busy with installation work, with searches on the HETAS website also remaining high.

Installations

Despite a challenging year with lots of uncertainty in the UK, it is pleasing to see HETAS installers remaining busy during the heating season. HETAS installers are responsible for 99% of solid fuel/biomass installations carried out by competent persons in England & Wales.

More than half of the notifications made to HETAS are online notifications. If you would like to notify online and want help, please contact our team on 01684 278170 or email info@hetas.co.uk and we can guide you through the process.

Complaints

Complaints about HETAS registered installers have decreased in comparison to previous years. We continue to take complaint issues seriously and want to hear from consumers who have issues with their installations so we can support all concerned towards a safe and compliant installation. Alongside this, some of you have been reporting non-compliance and concerns through the HETAS whistleblowing process. If you have concerns about an installation we really want to hear from you and the process can be completed anonymously. Contact the team on 01684 278170. Take a look at our article on tackling rogues and the work HETAS is doing.

Website

January was another busy month on the HETAS website with an increase in site traffic compared to the same time in 2015. Many of the searches were for installers and there was also a big increase in searches for retailers in January. We had record visits to the website during November, with nearly 60,000 visits. Over 60% of visitors are new to the website, usually searching for installers, sweeps, retailers, appliances, fuels and advice from HETAS.

Our range of advice leaflets can be ordered from the HETAS Shop, with a number of the advice leaflets also available free of charge.

Contact Details

Please ensure you keep your contact details up to date with us so consumers can contact you via the HETAS website. Check your details on the HETAS website at www.hetas.co.uk/find-installer, click on the ‘Check Business’ and enter your 4 digit business registration number. Contact info@hetas.co.uk if you need to update your contact details with us.

Tackling Rogues/Whistleblowing/ Logo Misuse

As an organisation our purpose is to promote the safe and effective use of solid fuels, biomass and related technologies. HETAS is keen to work with industry to tackle rogues and promote reputable businesses.

Tackling Rogues

Nobody wants bad installers working in our industry and HETAS is keen to work with all in the trade to root out the rogues.

Enforcement against rogue traders and those pretending to be HETAS registered has become more common in recent years, aided by HETAS entering a formal Primary Authority relationship with Trading Standards. We work in partnership with Gloucestershire Trading Standards and Trading Standards nationally to bring about more enforcement action than before we entered the partnership. Our registration team have provided numerous and regular Witness Statements to support legal enforcement nationwide.

Talking to HETAS installers every day, we know that you are keen to know that we do in fact deal with installers who undertake very poor work whether registered with us or not.  We agree and a number of businesses have been suspended and/or removed from the registration scheme this year. On the other side of the coin we have had complaints about installers that are not justified and in these cases we have been able to support installers and present a clear case to the customers concerned.  Where there are safety concerns we always want to hear about them and will either act or advise as appropriate.

Whistleblowing

HETAS has a whistleblowing procedure for reporting of non-compliance issues on an anonymous basis. The HETAS whistle-blowing process has also proven effective as a means for registrants to notify HETAS of non-complaint work. Our marketing team also monitor social media posts. Ultimately, contact with homeowners is the best way for HETAS to investigate a complaint effectively, our complaints process can be viewed by clicking here. Get in touch with the HETAS team to discuss whistleblowing on 01684 278170 or email info@hetas.co.uk.

Logo Misuse

Sadly there are times when non-registered businesses misuse the HETAS brand and mislead customers. Through our Primary Authority partnership with Trading Standards, HETAS has developed a robust process for dealing with logo misuse. If you are aware of someone misusing the HETAS brand, please let us know so we can initiate our processes. In more complex cases we do have to work with Trading Standards and we have a number of recent cases of enforcement by Trading Standards. Get in touch with the team on info@hetas.co.uk along with evidence of brand misuse.

 

Get in touch with the HETAS team to discuss tackling rogues, whistleblowing or logo misuse.

Energy Efficiency & Renewables Awards winners announced

Energy Efficiency & Renewables AwardsOver 300 of the industry’s leading figures assembled at The Kensington Roof Gardens on Friday 26 September to celebrate the winners of this year’s Energy Efficiency & Renewables Awards. Hosted by A&D Publishing, publishers of Renewable Energy Installer, the 13 winning projects, installers and products were announced by comedian Marcus Brigstocke.

REI editor Paul Stephen said on behalf of this year’s judging panel: “We were inspired by the number of outstanding entries and the process of selecting our shortlist and winners was a challenging one. “My congratulations go to all this year’s winners who so ably demonstrated the strength and depth of talent this sector has to offer.”

The 2014 winners are:

Contribution to Energy Efficiency & Renewables
Sponsored by NICEIC
NHS Ayrshire & Arran

Commercial Project of the Year
Sponsored by The Sustainable Energy Association
Plas Newydd (Stiebel Eltron)

Residential New Build Project of the Year
Sponsored by HETAS
Kingston Heights (Mitsubishi Electric & NHP Leisure Developments)

Residential Retrofit Project of the Year
Sponsored by The European Energy Centre
The Hedgerows (Wrekin Housing Trust)

Green Innovation of the Year
Sponsored by YouGen
Altherma Hybrid Heat Pump (Daikin)

Biomass Installer of the Year
Sponsored by Windhager
The Wood Heating Company

High Efficiency Boiler Installer of the Year
Sponsored by CORGI Vat Saver
Shackleton & Wintle
TSG Building Services* (highly commended)

Solar Thermal Installer of the Year
Sponsored by the Centre for Alternative Energy
Glevum Heating

Solar PV Installer of the Year
Sponsored by SMA
Evo Energy

Air Source Heat Pump Installer of the Year
Sponsored by Mitsubishi Electric
Glevum Heating
Finn Geotherm*

Ground Source Heat Pump Installer of the Year
Sponsored by REHAU
Geowarmth Heat Pumps
HD Services*

Commercial Installer of the Year
Sponsored by Stroma
Rural Energy

Energy Efficiency & Renewables Installer of the Year
Sponsored by City Plumbing Supplies
TSG Building Services