HETAS Complaints Policy
HETAS is concerned with the safety, technical standard and compliance with Building Regulations of the work carried out by its Registrants. Where we investigate a complaint, we are aiming to establish whether the registrant is responsible for leaving a safety or Building Regulations defect and if so, to get that rectified by the registrant concerned. We aim to act in a proportionate fair and independent manner.
A requirement for continued HETAS Registration is that the work of Registrants must be safe and comply with relevant Building Regulations, Approved Documents, British Standard and general Regulations as applicable to the region or country where the work is carried out.
If the work of the Registrant you employed falls below these standards, HETAS will ask that the Registrant concerned returns to put right any defects and to ensure relevant standards are achieved. HETAS has a disciplinary process that in some cases of poor performance can result in the internal disciplinary process of a registrant from our scheme. We have no legal power to compel either registrants or consumers to act.
To check if the installation was carried out by HETAS registered installer, then please follow the link below;
*Verifiy your HETAS Regsitered Installer*
To download the latest HETAS Complaints Policy documentation, please click on the document below;
Complaints Policy Pack.pdf
For installations carried out by non-registered installers that are not to the required standard or where there are concerns of installation safety please contact your Local Authority Building Control (LABC) Department and seek advice from your Local Trading Standards, click links below;
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Trading Standards Institute |
Local Authority Building Control |
For technical advice and support please contact The Solid Fuel Association on 0845 601 4406, or click visit their website.
