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Customers using a HETAS Registered Installer will be given a HETAS Certificate of Compliance on the completion of installation work. This is of great help in demonstrating that the job was carried out by a competent individual, working for a HETAS Registered Business. The information on the form is used to record your installation and in England & Wales it is used to notify your Local Authority Building Control Department of the work that was undertaken. This “self certification” by competent registered installers takes the place of a Local Authority Building Notice which could cost you a significant amount of money (sometimes up to £300). The HETAS installer is charged a small fee by HETAS for this service but much less than the charges incurred if you seek a Building Notice via the Local Authority. The information will be available to Solicitors in any home selling process and in future may be used in the proposed Home Information Pack (HIP). Failure to notify the Local Authority (slight variations in process exist between England & Wales and Scotland), can be an offence resulting in action being taken against Householders or the installer.

In England & Wales Regulation 16A of the Building Regulations 2000 was amended in 2004 and places a duty on HETAS Registered Installers to give the property owner a certificate stating that the work carried out by the installer complies with Regulations 4 and 7 of the Building Regulations. The HETAS Ltd Certificate of Compliance has been revised to accommodate this amended requirement and has been endorsed by the Department for Communities & Local Government (DCLG).

The HETAS Ltd Certificate should only be completed to show compliance with the Building Regulations if the work undertaken is associated with the installation of a "controlled service" i.e. installation of a solid fuel appliance or fireplace.

The Certificate of Compliance must be completed and signed only by the HETAS Ltd Registered Competent Person who undertook the work. The white copy of the fully completed and signed Certificate must be returned to HETAS Ltd at the address shown at the bottom of the Certificate within 7 days of the completion date of the works.

HETAS will then process the information given on the Certificate for onward transmission to the Local Authority within 30 days of the completion of the works as required by the Building Regulations (a legal requirement).

If the HETAS Ltd Certificate of Compliance is not used;  is not completed correctly or the Certificate is returned late then there will be no notification of the work to the Local Authority by HETAS.  This would in fact mean that the law has not been complied with and can cause difficulties when selling a property.