Your Helpline

Your HelplineYour Helpline

The HETAS Technical Helpline is here to help our registrants and with a wealth of experience across the team the helpline has now taken in excess of 40,000 calls. The Helpline exists purely to help HETAS registrants and we want to hear from you.

The Helpline, introduced in 2013, is heralded as one of the major benefits of registration by HETAS registrants, unsurpassed, the team consisting of industry experts with backgrounds as installers, technicians and teachers. Now in its 4th year the team have taken in excess of 41,000 calls discussing a multitude of topics. The email is also comprehensively covered by the team. Again, highly popular for those occasions when we just want to seek reassurance or guidance on a range of scenarios.

The technical helpline team can also call upon additional technical support from the training team, Product Approval team and inspection services, meaning you have the extended support of industry professionals who a just a call or email away. The Woodsure team also provide additional support for wood fuel based enquiries.

Get in touch

Have you got a technical question for the team? Get in touch now on 01684 278194 and have your registration number to hand. Alternatively send an email to

HETAS Registrants can also access a range of technical support documents in the HETAS Technical Area.


Here to help!

Here to help!

Helpline Team January 2017Since launching back in 2013, the HETAS Technical Helpline has taken over 35,000 calls. The team have been discussing some of the more frequently asked questions they receive on the helpline.

The helpline welcomes the New Year having surpassed 35,000 callers since its launch in the summer of 2013. The team has been assisting HETAS registered installers in the day to day aspects in the installation of solid fuel and biomass appliances. The helpline is a highly valued member benefit offering support for those occasions when confirmation of a proposed installation may be required.

Since its launch a variety of topics have arisen, trends recognised and valuable information collated from you Рour registrants,  this is analysed and ultimately embedded into  HETAS training, assisting in the development of the technical guidance. Such support is available on the HETAS Technical Area and through our regular technical bulletins, which can be downloaded via the Technical Area. The team have identified 25 categories each with between 4 Р8 sub categories. The most common topic surrounds chimneys & flues, closely followed by distances to combustibles and ventilation, CO monitor position is also a common inquiry.

The recent cold spell has seen a rise in calls as expected evidencing that stoves remain a popular choice.

Have you got a technical question to ask the team? Give the guys a call on 01684 278194 or email