Stove Industry Alliance

Stove Industry Alliance

The Stove Industry Alliance (SIA) has just released a series of leaflets, covering Ecodesign and its implications for the industry, Ecodesign Ready stoves and the importance of burning dry wood. The leaflets are designed to give stove retailers and installers the information they need to talk to their customers on these important topics.

The SIA is an association of stove manufacturers and distributors, wood fuel suppliers, flue and glass manufacturers and industry supporters like HETAS and Kiwa.

The following SIA downloads are now available:

Search for Ecodesign Ready appliances on the HETAS Appliance Search facility.

For more information about the SIA please visit

The range of HETAS advice leaflets are also available at and can be ordered via the HETAS Shop.

Prompt Payer nears landmark

Prompt Payer nears landmarkPrompt Payer Debt Collection

Prompt Payer has now recovered nearly £100,000 on behalf of HETAS registrants. HETAS has business relationship with Prompt Payer whereby Registered Installers will automatically receive FREE premium membership of Prompt Payer as part of their HETAS registration. Membership with Prompt Payer normally costs £250 and is one of the many benefits of HETAS registration.

Recent research has shown that small businesses are owed over £700m in unpaid invoices and the wait for payment is now 84 days!

It also shows that small businesses spend an extra 14 days chasing debts.  Nearly 50% of all invoice are paid late, yet 79% of business don’t charge interest that they are allowed under Law.

Prompt Payer is on your side and have helped many installer businesses receive payment for unpaid invoices and membership with Prompt Payer is free for HETAS Registered Installers. Here’s what Prompt Payer will do for you:

  • follow a debt collection procedure, as set out by the Financial Services Authority
  • where applicable, we calculate and add interest and charges as permitted by the Late Payment of Commercial Debts Act 1998
  • provide you with a paper trail in case of court action
  • they are on your side and have heard EVERY excuse
  • will help you through the court process if required
  • take the stress away
  • membership is already paid for by HETAS, Prompt Payer take NO collection fee

For further advice contact Prompt Payer directly on 0845 069 7000 or email

Click here to find out about the full range of benefits available to you through your registration with HETAS.

Summer Offer from Surefire

Summer offer from SurefireSummer offer from Surefire

Surefire offer free accommodation when you book both H003 and H006 courses this summer. Are you looking to develop your skills through further solid fuel training?

Study with Surefire Training Centre this summer and you will not only learn from the most knowledgeable professionals in the solid fuel industry who bring a wealth of experience and skills to HETAS courses but you will also receive FREE ACCOMMODATION when you book the following courses together:

– 4 nights FREE accommodation* when you book both H003 and H006 training courses

– 3 nights FREE accommodation* when you book both H003R and H006 training courses

*Available for courses between 1st May – 31st July 2017 at the Surefire Ripley centre only

The Training Centre

Situated in Ripley, Derbyshire, the training centre is easily accessible from the A38 and M1, Surefire Training Centre has the following facilities:

  • Dedicated training suite equipped with live appliances for practical training, flue and chimney displays
  • Trainers with 98 years’ collective experience in delivering solid fuel training bringing a wealth of experience and skills to our courses
  • Courses are never cancelled
  • Lunch and refreshments included

The Accommodation

The free accommodation is at the Derbyshire Hotel, 4-star bed and breakfast.

The Derbyshire Hotel is conveniently just located two minutes’ from Junction 28 of the M1. The hotel is close to both the Derby and Nottingham city centres.

For more information on courses and to take advantage of this summer offer from Surefire, contact the team by emailing or call 01773 570408. The Surefire team will be happy to answer any questions you may have. Alternatively visit the Surefire website to find out more about the full range of courses available and the facilities on offer at Surefire.

Click here to find out more about the full range of HETAS courses on offer.

Hearth & Home 2017

Hearth and Home 2017Hearth and Home 2017 Logo

The Hearth and Home 2017 Exhibition takes place from the 11th to the 13th June at the Harrogate International Centre.

The exhibition launched its new website back in December and the site includes details of all exhibitors and the latest floor plan to navigate your way around the many exhibitors. Click here to visit the new look website.

As with previous years, you will find HETAS in Hall C, stand 7. We will be supported during the exhibition by Woodsure and the team from HETAS Insurance Services.

If you haven’t already done so it is quick and easy to register to visit the exhibition. Click here to register now.

The team look forward to seeing everyone at Hearth and Home 2017 in Harrogate this June.

Easter 2017

Easter 2017 Office Closure

Easter 2017 PictureWith Easter fast approaching we wanted to let everyone know that the HETAS office will be closing at 5pm on Thursday 13th April 2017 and opening again on Tuesday 18th April 2017 at 8:30am.

The HETAS website has a wide range of information for you while we are closed over Easter.

Can’t wait until Tuesday? Get in touch using the Contact form below.


Approved Servicing scheme

Approved Servicing scheme

Hot on the heels of the launch of the H009 training course HETAS is delighted to announce the launch of the HETAS Approved Servicing scheme for service and maintenance businesses. There is a streamlined entry route for applicants to the scheme through the new HETAS H009 Service and Maintenance Course.

The HETAS Approved Servicing scheme is aimed at the needs of:

  • Maintenance engineers looking to extend their work into solid fuel
  • Property management businesses responsible for checking open fires or solid fuel stoves
  • Chimney sweeps extending their accreditation to cover appliance servicing
  • Former installers of stoves now switching over to servicing and maintenance visits.

There is a streamlined entry route for applicants to the scheme through the new HETAS H009 Service and Maintenance Course. This will be ideal for servicing technicians to demonstrate the relevant knowledge and practical skill to assess dry solid fuel and/or woodfuel installations. For applicants who will not be installing appliances or liners, for the first time there is now a solid fuel course focused specifically on pre-existing stoves and flues. HETAS Training Centres across the country have opened bookings for the H009 course.

HETAS is recognised as the specialist solid fuel and biomass certification body. Consumers and businesses look for the assurance of HETAS accreditation when choosing capable local contractors. The new HETAS Approved Servicing logo will be the mark of a specialist maintenance technician. The many thousands of visitors to the HETAS website will be able to search for servicing businesses approved by HETAS and based in their area.

For an application pack for the Approved Servicing Scheme, please call HETAS Registration on 01684 278170 Option 2 or email


What range of services do I have to offer to get on the scheme?

All businesses wanting to register for HETAS Approved Servicing must have the competence to assess dry solid fuel installations and advise occupants/owners accordingly. The application form includes a list of core tasks that we would expect all solid fuel Approved Servicing businesses to be able to offer. Businesses may choose to add further activities for which they have the relevant competence. For boiler system maintenance, we will only accredit technicians who can demonstrate the relevant wet heating system background. Businesses choose, within their technical expertise, whether they want to focus on particular products or markets (e.g. which makes of appliance or what types of property)

Can HETAS Approved Servicing technicians assess and maintain gas fires?

No. The Gas Safe Register the only body licensed to certify domestic gas engineers in the UK. Some HETAS technicians may hold gas qualifications separately, and be dual registered with both schemes, but work on gas fires would be outside their HETAS registration.

 Will HETAS do inspections of my servicing work?

Yes. For those whose work has not previously been inspected by us, the joining process for the HETAS Approved Servicing scheme will include an on-site visit to observe and check servicing of an existing appliance. If there are any non-conformances, the business will get a copy of the HETAS report and any items of competence they need to address. Registrants will be subject to further periodic surveillance, as it is critical for all involved that high safety standards are met.

If I am already registered with HETAS as an installer but I am not doing new installations, how do I transfer across to the new scheme?

Businesses currently without installation competencies who are accredited for “Service and Maintenance” will be reassigned to HETAS Approved Servicing later this year. We will contact each business to confirm details. New registration certificates and operative ID badges will be reissued when you do your annual scheme renewal. Unless there are unusual inspection requirements, annual fees for HETAS Approved Servicing registration will be the same as for Competent Person Scheme installers.

What if my training qualifications are out of date?

HETAS has decided to apply a five-year re-qualification period to the servicing scheme. This aligns with what has been required by DCLG for all registered combustion appliance installers for some years and has now also been announced for the HETAS Approved Chimney Sweep scheme. With the availability for the first time of the new H009 Service and Maintenance Course, servicing technicians will have the option to re-qualify specifically on existing appliances, without having to take the full installation refresher course.

Will I do a notification to HETAS of every servicing visit?

No. The HETAS notification process (on-line system or by post) is for an installation which is a “controlled service” under Building Regulations. For servicing visits which do not include notifiable work, businesses will be required to issue a written record to the customer. For many, the HETAS Safety & Servicing Record would be a suitable form to use, and registered businesses may purchase these pads from the HETAS Shop. Every business should keep their own log of all visits they completed and any dangerous faults identified. You may be required to show HETAS your records periodically.

Will servicing technicians be able to replace flue liners?

No, that is outside the servicing scheme. A replacement flue liner is notifiable as an installation under Building Regulations in England and Wales (see Approved Document J paragraph 1.35). Only a HETAS Registered Installer (not a servicing technician) can self-certify the installation of a replacement flue liner through HETAS. If you are not registered as a Competent Person Scheme installer, you would have to notify a liner directly to Building Control, for which they are likely to charge a significant fee.

Can servicing technicians do chimney sweeping?

HETAS recommend that sweeping is carried out by a HETAS Approved Chimney Sweep. Our sweep scheme has been very successful, establishing the best standards of sweeping in conjunction with the three professional associations APICS, GMCS and NACS.

NACS Exhibition 2017

NACS Exhibition 2017NACS Exhibition 2017 Logo

The NACS Exhibition 2017 is just five weeks away and is taking place at The Crowne Plaza in Stratford-upon-Avon. The HETAS team will be there throughout the event and look forward to seeing you there.

The NACS Exhibition is being held at the Crowne Plaza Hotel (previously Holiday Inn), Bridgefoot, Stratford upon Avon, Warwickshire, CV37 6YR.  The exhibition will take place over two days, Friday 7th & Saturday 8th April. Opening times will be 9.30am – 4.30pm on both days.


The event includes a range of exhibitors from across the industry, including chimneys, sweeping equipment, cowls, appliances, cameras and more. Exhibitors for 2017 include:

Come and meet the HETAS team during the exhibition. Our technical team will be on hand for all your technical questions. The team will also be available to discuss the new HETAS H009 training course. Come and meet the team on stand C10.

For hotel reservations, please ring the hotel directly on 01789 279923 and quote “The National Association of Chimney Sweeps” for the preferential rates. Click here for details on the hotel.

Visit to find out more about the exhibition.


When debt collection fails

When debt collection fails

Prompt Payer Logo Ethical Debt CollectionMark Flower from ethical debt collection recovery service Prompt Payer talks to us about the options for businesses to recover debts owed. Prompt Payer is a free benefit of HETAS registration.

Prompt Payer assesses debts carefully and where appropriate tries very hard to collect the money you are owed, but when they fail Court action might be the only route. The process for making a claim is very straight forward and can be done online. Here, Mark outlines the process:

Their options include:

  • Admitting the claim if they agree they owe the money you are claiming. They will also need to fill in a form giving the Court details of their financial circumstances and they will be asked to make an offer of payment
  • Filing a defence, if they disagree with the amount they owe.
  • Submitting an acknowledgement of service if they intend to defend the claim but need longer than 14 days to prepare a defence

If you receive judgement

The court can issue:

a judgment by instalments, where the debt is paid off over time, or

a judgment forthwith, where the whole amount  owed is due immediately

If they have admitted the claim and made a monthly offer of payment, it is likely that they will receive a judgment by instalments.

The monthly repayment rate will be set by the court using the information provided in the admission form.

If they don’t respond to the claim the Court can’t take their circumstances into account, they will enter a judgment against them. This is called a judgment in default.

They can ask the Court to look at this again if the repayments are more than they can reasonably afford. This is called a redetermination.

If they don’t keep to the terms of a CCJ

If you receive a CCJ in your favour and they don’t keep to the terms it sets out, you can ask the court to enforce the debt. There are several ways that they can do this:

  • Bailiff action
  • Attachment of earnings
  • Charging order

Through your registration with HETAS, you have access to Prompt Payer. For further advice or to discuss an issue you have, please contact us at or call 0845 069 7000. Additionally, via Prompt Payer, you have access to a legal helpline. Click here to find out more.

New HETAS Service and Maintenance Course for 2017

New HETAS Service and Maintenance Course for 2017

Solid fuel appliances are well known for their high quality, robust construction and durability. However, like any product in continuous use they do require attention by the user and routine servicing by an engineer. HETAS recommends that appliances are serviced at least once a year or according to the manufacturer’s instructions.

HETAS Service and Maintenance Course

In support of the requirements, HETAS has launched a Service & Maintenance course designed to ensure engineers are equipped with the knowledge and practical skills to undertake such work. The two-day practical course is ideal for businesses that don’t wish to undertake installation work such as professional chimney sweeps, maintenance operatives and local authorities with housing stock using solid fuel as a primary heat source.


This new course has been developed in collaboration with the three HETAS Approved Chimney Sweep associations, APICS, GOMCS and NACS. The course is now available at HETAS Approved Training Centres nationwide. Click here to find your local training centre.

Click here to find out more about this new HETAS training course which is being delivered by our network of HETAS Approved Training Centres.HETAS Service and Maintenance Course

Welcoming Robinsons UK

Welcoming Robinsons UK

Robinsons UK Technical Training Academy LogoRobinsons UK Technical Training Academy is now offering HETAS training courses from its training centre in Bishops Frome, Worcestershire, with courses available from February.

Taking over the training provision in Worcestershire from Euroheat, Robinsons UK will be offering the full range of HETAS training courses from Bishops Frome. Kicking off in February with a H003, Simon, Andrea and the Robinsons team look forward to welcoming new and old faces to the centre. Many of you will recognise Simon, he has been delivering HETAS training nationwide for a number of years and has worked with Euroheat for over 3 years in the centre, delivering their HETAS training and assessment needs.

At Robinsons UK, they pride themselves on having the knowledge, skills and experience from servicing, installing and maintaining product within all of the industries that they deliver training. They believe that learning and self-development is an essential and continual process within any career pathway.

For more information or to contact Robinsons head over to:

Click here to find your nearest training centre or to find out more about the full range of HETAS training.