CEDA and HETAS collaborate on new guidance

CEDA and HETAS collaborate on new guidance

CEDA and HETAS collaborate on new guidanceSolid fuel fired catering equipment has seen a huge increase in popularity in the last couple of years. HETAS has spent the last 18 months in close collaboration with ceda to produce some much-needed industry guidelines. These guidelines are in harmony with the latest version of DW172, the specification for commercial kitchen ventilation systems.

About ceda

CEDA Ltd is the premier Trade Association representing the most professional Catering Equipment Distributors and Service companies in the UK. Click here to find out more about ceda.

With no “ready-made” document available, Peter Kay from ceda has spent the last 18 months in close collaboration with HETAS to produce some much-needed industry guidelines.

Understanding the risk

There are a number of risks associated with this type of equipment including:

  • Production of carbon monoxide
  • Sparks from the fuels being burned
  • Very high temperature exhaust fumes

Aimed at a broad cross section of the industry, the guide is recommended for foodservice operators, kitchen design teams, equipment suppliers and installers, ventilation designers and engineers, maintenance engineers and ventilation cleaning specialists.

Topics covered include all aspects of equipment selection and positioning, ventilation, fire suppression, equipment operation, fuel types plus storage and handling, cleaning equipment and ductwork and maintenance issues.

HETAS and ceda expect the guide to become the go to document for the industry.

DownloadTasty Steak Image

HETAS Registrants can access a free to download pdf version of the guidance document in the HETAS Technical Area. Alternatively, contact the HETAS Technical Helpline for advice.


The document entitled “Guidance on best practice for the safe installation, operation and maintenance of solid fuel fired catering equipment in commercial premises” is available from ceda for a cost of £50. To order a copy please visit the website www.ceda.co.uk/contact-us/ or contact ceda directly on 01386 793911 or by email at info@ceda.co.uk.



Need to Vent?

Need to Vent?

Rytons Ventilation | Need to VentThe heating season is here and hopefully your books are already pretty full and business is looking healthy. To help with your preparations, the team at Rytons has provided a quick reminder of some of their most popular vents you’re sure to need during the next few months.

Rytons, Established in 1972, began manufacturing just two products; the Rytons Slim Vent Minor and Slim Vent Major. Their aim was to educate architects and builders on the benefits of specifying and installing cavity ventilation in new build cavity walls. The concept grew steadily and eventually became part of UK regulations and standards. Today the number of products Rytons manufacture and distribute has expanded to over three hundred, but it still contains those first two products.

The products are well-designed, made of good quality materials and will last! To support these claims and offer peace of mind when buying or specifying, Rytons have products approved by two of the most well respected bodies in the industry – HETAS and the British Board of Agrément (BBA).

The Rytons website also has ventilation calculators for stoves, open fires and gas appliances. They are there to save you time and a headache – give them a try.

A full range of useful videos can be found on the Rytons Vimeo channel.

With Rytons celebrating 45 years of manufacturing, they have also produced a timeline of the business. Click here to view the history of Rytons.

Got a technical ventilation question? Contact the HETAS Technical team on technical@hetas.co.uk or call 01684 278170.

SEO Masterclass | Part 2 | Building Trust

SEO Masterclass | Part 2 | Building Trust

Building Trust ImageWhen potential customers search for local businesses in their area you will need to make sure your website stands out from the crowd. The best way to do this is by proving the integrity and trustworthiness of your company. In part 2 of our SEO masterclass the HETAS marketing team talk about creating trust through your website.

Building Trust

HETAS Registered Businesses – Adding a HETAS registration mark to your website proves your operatives or sales staff have been HETAS trained, possess in-depth industry knowledge and will provide a professional service. HETAS is a well-established brand, and many consumers will be specifically searching for a HETAS registered business.

Always use the relevant HETAS registration mark for your type of business:

  • Registered Installer
  • Approved Servicing
  • HETAS Approved Chimney Sweep
  • Approved Retailer

Contact our friendly HETAS staff on 01684 278170 or email info@hetas.co.uk for your quality copy of the HETAS mark. We will need your name, HETAS ID and roughly what you would like to use the logo image for so we can send you the correct version of the file.

Please note that the corporate three tick logo is only used by HETAS itself for internal and marketing purposes – it will not be what the customer is looking for to prove that you are registered.

Remember to add your other accreditations too!

You can even link to your listing on the HETAS website. Head over to the ‘Find Installer‘ search, enter your four digit business in the ‘Check Business’ tab and then copy the URL.

Which? Trusted Trader

HETAS offers a reduced cost membership to Which? Trusted Trader. Unlike most other Trade comparison sites, Which? will assess tradespeople to ensure they have achieved high quality targets. Additionally, Which? holds its own industry awards that as a member you would have a chance of winning. The Which? Trusted Traders Logo alongside the HETAS logo on your website are a great combination to give visitors confidence in your services.

*In-bound links from well-known sites with good reputations like hetas.co.uk and Which? to your website will improve your search engine ranking. Try to limit the number of links that go from your site to other websites.*

Customer Feedback

Positive customer feedback is a great way to show the service you provide is of a high standard. However, be aware that you can also be given negative reviews, including fake comments which could have a negative impact on your business.

There are several ways in which your customers can provide feedback. These include:

  • Google reviews
  • Reviews/trade review sites
  • Allowing people to leave reviews directly on your website – be aware that due to the possibility of negative or fake reviews this may only suit certain large businesses who receive enough positive reviews to counter this.
  • Adding hand-picked testimonials to your own website will ensure visitors will only see positive feedback, but keep in mind that many visitors may not trust content that you have added yourself, rather than directly by a customer.

Keep us informed

Have you got a website or recently changed to a new website? Make sure you keep us informed so your listing with HETAS is up to date.

Part 3 of this Masterclass will be available in December.

Hitting the front pages!

Hitting the front pages!

You will have all seen the misleading headlines last week that suggest London Mayor has called for a ban on wood burning stoves. We wanted to keep our registrants up to speed on what is actually being said and the work industry is doing to tackle air pollution.

westminster landscape

Air Quality

The London Mayor’s Office Air Quality Team has contacted HETAS and Woodsure, our sister company looking after wood fuel quality. They were clear that the Mayor Sadiq Kahn is not proposing a ban on stoves. He is concerned about the various pollution sources like diesel, brake wear, tyre wear, and particulates from open fires and old stoves. It is his intention to look at some areas of London and consider whether areas e.g. close to schools – may have times when they are zero emissions zones. So for parts of the year, there may be some times when pollution emitting activities are reduced. These things are at consultation stage and no final decisions have been made.

Product Approval

HETAS has a Product Approval system that includes easy ways to identify the cleanest appliances and Woodsure has implemented the “Ready to Burn” dry wood log scheme as scientific studies have found that dryer wood fuel (up to 20% moisture content) reduces environmental impact greatly making stoves and wood-burning a safe, efficient and practical form of heat that can be used whilst being part of the environmental solution rather than being the problem.

Thermaflue Gains HETAS Approval

therma flueThermaflue Gains HETAS Approval

Thermaflue is one of the latest products to gain HETAS approval. A high quality insulating sleeve that is owned and distributed by the Flue & Ducting team is available now with same and next day delivery available.

In early April 2017 David Gooding of Thermaflue retired and after working with David for the last 2 years the owners of Flue & Ducting Ltd saw Thermaflue as the perfect fit with their existing business and decided to acquire the business bringing the manufacture, phone lines, and website in house. Thermaflue’s head office is now based in Stockport alongside Flue & Ducting Ltd.

The two companies are completely separate Limited companies but Thermaflue now benefits from Flue & Ducting’s distribution network and sales force.

“We’ve recently had Thermaflue HETAS approved and the product is fast becoming a strong brand and popular item with the fitters. The advantages and benefits of Thermaflue are endless and to have this product in our offering is really pleasing” says Ryan Hancock, Thermaflue Director.

ThermaFlue is a high quality insulating sleeve for flexible flue liners. Each sleeve is hand manufactured and inspected to exacting standards. The sleeve is stitched steel-aramid sewing thread, ideal for high stress applications requiring extreme strength and heat protection. Each length has an overlap collar with a D-G link system that ensures consistent thermal insulation. Adjustable fire retardant Velcro hook and loop fasteners facilitate a taut fit around the flexible flue liner.

Thermaflue has been tested to BS EN1856-2:2009 with a designation number of T600 N1/P1/P2 D or W Vm(L*****) G. In the case of a chimney fire, like the liner, it must be replaced but it is capable of withstanding higher temperatures than a chimney liner and adds a real safety aspect to any installation to give the customer peace of mind.
By insulating the flue liner it also decreases the risk of condensation and enhances flue liner’s performance.


Thermaflue can be purchased through one of our stockists Flue & Ducting Ltd or IMS-insulation, Thermaflue is available for same and next day delivery UK wide.

Please visit www.thermaflue.com for more details or email sales@thermaflue.com.

  • Revolutionary insulating sleeve for flexible flue liners The only chimney wrap on the market to be tested by BSRIA
  • Shown in testing to increase the efficiency of the stove
  • Patented linking system for ease of installation
  • Saves hours of painstaking installation time compared to using vermiculite
  • Temperature tested to T1000
  • Quality and safety assured

View Thermaflue and a full range of HETAS Approved Products in the HETAS Guide or search using the Product Search facility.

SEO Masterclass | PART 1 | Writing Content to Promote Your Business

SEO Masterclass | PART 1 | Writing Content to Promote Your Business

In the first of a series of three updates, the HETAS marketing team has put together some tips on Search Engine Optimisation, or SEO, to help you make the most of your online presence. This moth we are talking about adding unique content and regular updates. Read more.

Adding unique and regularly updated website content

This is one of the most important things you can do to improve your rankings in search engines (i.e. your “SEO score”). Search engines love a site that is clearly in active use, and adding new relevant information is the way to prove this is the case.
Remember that fewer, good quality articles with 100% original content will help boost your site’s visibility much more than several quickly hashed together posts with text copied from other locations on the web. Copy-pasted content will not add to your sites position in search engine results – only the original website’s content will count.

Writing Content to Promote Your Business

Writing articles takes time and can be hard work if it doesn’t come easily to you. Perhaps consider starting a blog – this is one of the easiest ways to add regular content. If you are an installer or sweep and if your customers agree you could even write about jobs you’ve completed as individual case studies and include photos of your handiwork.

Calls to Action

An extra tip for content writing is to include “calls to action”; these are sentences such as “contact us now for your free quote”, or “search for your local showroom by entering your postcode below” that make the reader take action. Using the right phrasing for your audience will give a sense of urgency and increase enthusiasm for your services.


Depending on your type of business, you may decide start a newsletter which will include links to articles on your website. This will improve traffic on your site and therefore its rankings in search engine results. You may decide to include home improvement tips, offers, important safety information, industry event news or example case studies of your latest happy customers.

Tools such as Mail Tester will give you tips to reduce the chance of your email being marked as spam.

Before you start your newsletter, remember that UK and Irish law states that you need to receive consent from individuals to sign them up to a newsletter (i.e. they cannot be signed up to it by default). Similarly, you must allow your customers to opt out from receiving your newsletter at any time.

More information on electronic marketing law is available for the UK on GOV.UK and Ireland in Regulation 13 of the Electronic Privacy Regulations.

Spread the Word About Your website

Make sure you add your business to Google Business. This is one of the quickest and simplest ways to improve your visibility online. If you include the address of your offices, warehouse or showroom then you will show up on Google maps in local area searches.

Try leaving helpful, constructive comments on well-known industry-related websites and forums – if you say something productive, informative and interesting people will be more likely to click on the link to your website that you’ve added to your comment signature.

Producing printed media with your website and contact details (business cards, leaflets, pens etc.) may not be as expensive as you think. It may feel old fashioned, but hard-copy advertising that people can physically handle and/or use remains a fantastic way to promote your business.

Link Love

Link love is a term which describes the process of one website linking to another as it benefits the reader and acts as a compliment to the website being linked towards due to its content, without the need for anything to be given back, and passes value to the other website.

Make sure you are not only linking to useful websites such as HETAS and Woodsure, but also linking content across your website.

Next month, we’ll be talking about creating trust on your website.

Get in touch with the marketing team on marketing@hetas.co.uk if you have any questions or would like the team to offer further advice on a particular topic.

Click here to keep up to date with the latest news from HETAS or sign in to the HETAS Technical Area to read all of our newsletters.

Bruce’s Newsletter Welcome October 2017

The onset of autumn has brought about the usual significant increase in workload at HETAS and we have decided to invest in the future to support our ongoing success and growth. Most of the investment is longer term and over 3 to 5 years. This will involve new IT infrastructure and a longer term investment in software and database systems to allow us to work more efficiently and offer a better service to our registrants and stakeholders. A major project is a new on-line work notification system.

In August there were 3 businesses removed from the HETAS register for undertaking dangerous or unsatisfactory work. A further 17 were suspended for a number of reasons including poor work where further investigations were needed and for failing to undertake remedial works after complaints or routine inspections. Some suspensions will have been for more routine matters like not providing evidence of renewing their insurance; or not refreshing training in time. Most of the suspended registrants resolve these issues and are reinstated although a few will inevitably be removed.

We have been asked to clarify who can sign off installation work and the law (Regulation & Statutory Instruments) is quite clear and says that there are two choices for signing off controlled services under Building Regulations. One is by employing a registrant of a competent persons self- certification scheme (HETAS is the only specialist solid fuel, wood and biomass CPS); or to apply for a Building Notice via the Local Authority Building Control Dep’t, where a Building Control Officer (BCO) can sign off the work. Sitting within the Building notice structure is a possibility for some projects like new build housing sites for a licenced “Approved Inspector” e.g. NHBC has some Approved Inspectors who are licenced through legislation. But this is a special arrangement that only licensed approved inspectors can adopt. There are no other organisations that are not BCO’s or CPS schemes who can sign off work under Building Regulations. Any changes to these arrangements would require a change in the law and none is planned.

The vast majority of notifications of installation of solid fuel appliances through CP schemes are through HETAS and its registrants (Government figures say 99%). This says a great deal about the quality and professionalism of our registrant installers and about the support HETAS gives to them.

Benefits of HETAS registration continue to set us apart e.g. the Installer helpline that has full time specialist staff answering tens of thousands of safety and technical queries from our registrants; the regular Technical Bulletins; e-newsletters, representation on the major standards and regulatory committees; the HETAS Technical Committee influencing installation practices, manufacturing standards and all technical/safety aspects of our industry; the ethical debt recovery service has recovered over £100,000 for registrants; specialist insurance services to ensure each business gets high quality insurance advice and policies; access to Trading Standards at a senior level where we report and follow up rogue installers and abuse of the logo; up to date and effective training opportunities; and the list goes on. HETAS is dedicated to safety and standards and also to supporting professional installers. We are always pleased to receive constructive feedback.
We wish you a prosperous and busy heating season from all at HETAS.

AMAC celebrates 13 years of British manufacturing

AMAC Celebrates 13 YearsAMAC celebrates 13 years of British manufacturing

AMAC Engineering Limited, a leading supplier of chimney inspection cameras across the UK and Europe, is celebrating its 13th anniversary this month. The firm is renowned for its commitment to British design and manufacture in the face of increasing competition from imported products.

The firm works closely with end users and industry bodies like The National Association of Chimney Sweeps (NACS) and The Guild of Master Chimney Sweeps to improve and develop the technology they use in their cameras. Customers benefit from an industry-leading two year parts and labour warranty and 24 hour support.

Speaking on the anniversary, Quaerina Chorley, AMAC’s Sales Director said,

“Thirteen years of successful trading is a tremendous milestone for AMAC. We are incredibly proud of the British design and manufacture of our inspection cameras.”

“When a customer invests in inspection technology, they need to be confident that it will serve them reliably for many years. AMAC’s quality manufacturing, CE marking and PAT testing provides the reassurance that they’re buying the best.”

The AMAC range of chimney cameras is HETAS Listed and can be purchased in the HETAS Shop or via AMAC directly.

HETAS Technical Bulletin 8

HETAS Technical Bulletin 8HETAS Technical Bulletin 8 Cover

Last week we published HETAS Technical Bulletin 8 with updates on hot topics, including an update on direct air guidance, system chimneys and distance to combustibles, commissioning records and the latest FAQ’s from the helpline team. All the Technical Bulletins are available in the HETAS Technical Area.

The eighth installment of the HETAS Technical Bulletin. In this edition of the bulletin we include updates on the following topics:

  • Complying with the Energy Labelling Directive
  • Revision of the HETAS Commissioning Record
  • Further Guidance for Direct External Air Supply
  • Latest from the Technical Helpline
  • Metal System Chimneys and Clearances to Combustibles

As well as giving our stakeholders this sort of support, HETAS is very much involved with standards setting in the UK and Europe. Part of our role is to support installers, retailers, sweeps and manufacturers by encouraging safe, but pragmatic standards and Building Regulations guidance that is fit for purpose but not over burdensome on our industry and we hope you find 5the bulletins informative.

Find out more

Click here to access the HETAS Technical Area where you can download each of the bulletins and much more information exclusively available to HETAS Registered Installers, Approved Sweeps and Retailers. Detailed guidance can be found on the following topics:

  • Direct External Air Supply
  • Energy Labelling
  • Support Documentation – risk assessments | complaints | quotation templates
  • HSE guidance links
  • All of our monthly e-newsletters

If you have a technical question you can contact the helpline team on 01684 278194 or email technical@hetas.co.uk.

Copies of the new External Air Supply Commissioning Record can be purchased by installers in the HETAS Shop.

The articles produced as a result of conversations we have with registrants, training centres and inspectors, but we are always welcoming of suggestions on articles that would be of benefit to our registrants.

Click here to get in touch with the HETAS team.

Introducing CSS Worksafe

Introducing CSS WorksafeCSS Worksafe Logo

HETAS has developed an exciting new partnership with CSS Worksafe to provide functional, cost effective control measures against falls from height when carrying out works on domestic properties. CSS Worksafe has supplied in excess of 50,000 systems and trained over 34,000 operatives in the use of its system since its introduction some 18 years ago.


Adaptable, cost effective protection for work at height

Providing functional, cost effective control measures against falls from height when carrying out minor works on domestic properties can be challenging. But it doesn’t have to be this way.

The Work at Height Regulations (2005) requires that where work at height cannot be avoided, suitable and sufficient measures are taken to “prevent, so far as is reasonably practicable, any person falling a distance liable to cause personal injury”. Where it is not possible to carry out the work from an existing place of work or using an existing means of access to that place of work (unlikely when working on the outside of a domestic property), the employer must provide “sufficient work equipment for preventing, so far as is reasonably practicable, a fall from occurring”.

Collective protection measures must be given priority over personal controls. However, when working at height on domestic properties, providing collective controls such as scaffolding, for relatively short duration tasks, can actually increase the overall risk. Someone has to erect and dismantle the scaffolding, which introduces an additional risk which needs to be controlled. Where tube and fitting scaffold structures are erected at the relatively low level heights associated with typical domestic housing stock, it is unlikely that standard control measures, such as a harness and energy absorbing lanyard will operate within the available clearance distance.

Where uneven ground, a lack of space, a flat roof or other obstructions are present, use of a mobile tower scaffold will be unsuitable. Use of mobile elevated work platforms also require a level surface and clear access to operate, and in the limited instances where they could be considered, hire and delivery charges are generally a prohibitively expensive control measure for a short duration, low risk task.

Where it is not possible or reasonably practicable to provide work equipment to prevent a fall from height occurring, we are required to provide sufficient work equipment to minimise the distance and consequences of a fall.

Often, the only practical option for short duration, light works on domestic properties is a portable leaning ladder. Where ladders are used only for access and egress, or for short duration, light duty tasks that allow the user to maintain ‘a secure hand and foothold’, provided the ladder is secured the risk is low and no further control measures are required.

Where the ladder is being used as work platform, for a task that requires the use of both hands, the risk is high. In addition to securing the ladder a means of either preventing or minimising the distance and consequences of a fall must be employed. As a means of preventing a fall from a portable leaning ladder has yet to be devised, we must use work equipment to minimise the distance and consequences of a fall.


In the late 1990’s CSS Worksafe designed an innovative fall protection and work positioning system for use with a secured portable leaning ladder. The system was developed for the Aerial & Satellite Industry, where engineers are predominantly lone workers engaged in installing satellite dishes and aerials on domestic properties. The system provides fall protection from ground up to the work position plus support at the work position allowing the user to use both hands for the task. The system is designed and tested to be used with leaning ladders and roofer’s ladders, providing the ideal solution for controlling the risk of falls from height, where ladders are used as working platforms. Additional measures to control the risk of working around chimneys supplement the system and extend its capability.

Further developments of the system, during consultation with the Cavity Wall Insulation Industry, led to enhancements which allow the system to be rapidly moved between positions and the working height adjusted, without additional ladder securing fixings being installed. In essence, a whole elevation can be covered from a secured, portable leaning ladder with fall protection, from two small, removable fixings. Controls for accessing and working from flat roofs were developed creating a complete safe system of work for those carrying out minor works at height on domestic properties.

Today we see the system employed by a wide range of trades that work at height on domestic properties. A legal requirement for aerial & satellite and cavity wall insulation, the system has been adopted by many Local Authorities and Housing Associations, as well as roofers and installers of stoves & flues, solar energy collectors, security systems and central heating systems. CSS Worksafe have supplied in excess of 50,000 systems and trained over 34,000 operatives in the use of the system since its introduction some 18 years ago.

Find Out More

The system is available to purchase in standardised kits for ladder work, roof ladder work or flat roof work, and bespoke kits are often developed to meet a client’s specific requirement. Public and dedicated training courses are available, delivered at CSS Worksafe training centres or at client’s site.

To find out more contact CSS Worksafe on 01527 873850 , email info@county-safety-services.com or visit the CSS Worksafe website.

Additional information on Working at Heights and other HSE guidance can be found in the HETAS Technical Area.

Handbook Supplement

A HETAS Technical Handbook Supplement titled Safe Working at Heights, demonstrating use of the CSS Worksafe system, which can be used in conjunction with CSS Worksafe training courses is available from the HETAS Shop.