A Busy Heating Season

A Busy Heating Season

As we head towards the end of the heating season, we are pleased to see HETAS installers remaining busy with installation work, with searches on the HETAS website also remaining high.

Installations

Despite a challenging year with lots of uncertainty in the UK, it is pleasing to see HETAS installers remaining busy during the heating season. HETAS installers are responsible for 99% of solid fuel/biomass installations carried out by competent persons in England & Wales.

More than half of the notifications made to HETAS are online notifications. If you would like to notify online and want help, please contact our team on 01684 278170 or email info@hetas.co.uk and we can guide you through the process.

Complaints

Complaints about HETAS registered installers have decreased in comparison to previous years. We continue to take complaint issues seriously and want to hear from consumers who have issues with their installations so we can support all concerned towards a safe and compliant installation. Alongside this, some of you have been reporting non-compliance and concerns through the HETAS whistleblowing process. If you have concerns about an installation we really want to hear from you and the process can be completed anonymously. Contact the team on 01684 278170. Take a look at our article on tackling rogues and the work HETAS is doing.

Website

January was another busy month on the HETAS website with an increase in site traffic compared to the same time in 2015. Many of the searches were for installers and there was also a big increase in searches for retailers in January. We had record visits to the website during November, with nearly 60,000 visits. Over 60% of visitors are new to the website, usually searching for installers, sweeps, retailers, appliances, fuels and advice from HETAS.

Our range of advice leaflets can be ordered from the HETAS Shop, with a number of the advice leaflets also available free of charge.

Contact Details

Please ensure you keep your contact details up to date with us so consumers can contact you via the HETAS website. Check your details on the HETAS website at www.hetas.co.uk/find-installer, click on the ‘Check Business’ and enter your 4 digit business registration number. Contact info@hetas.co.uk if you need to update your contact details with us.

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