Bruce Allen’s Insight | July 2020

Another month has passed and as lockdown measures ease across the UK and Ireland I hope you all seeing some signs of normality and business is picking up. Here at HETAS, the office is now operational every day of the week and we are slowly increasing resources back in the office as guidance allows. Some staff continue to work from home and are keeping in regular contact through virtual meetings and WhatsApp groups. We can be contacted in the usual ways, phone, email, and across our social channels.

We very much hope you can continue to work with all the necessary precautions to stay safe and protect your customers. In some respects we are pleased that many registrants are reporting a return to significant workloads – maybe catching up with work previously booked or planned. We are grateful for all the interaction we have had with registrants and consumers throughout the lockdown and we have been busy supporting you with technical support and representing our sector with Government Departments working on safety, reducing emissions of particulates, carbon saving, and sustainability. There is so much is going on with consultations for the future of heat, biomass, wood-burning, etc and we are responding to the consultations as they arise.

I’m pleased to see we had our busiest June on the HETAS website and all of our searches were up on previous years, I hope this is reflected in calls, enquiries, and bookings for you all. The team has continued to work hard on PR and marketing activities, engaging with consumers, and promoting our registered businesses. We had a positive day promoting Independent’s Day on the 4th of July, supporting our approved retailers as the go-to resource for consumers considering anything from a new stove to accessories or fuel supplies. Interest in the retailer scheme continues as people look for reputable places to make big investment purchases along with the support of a physical store.

We often talk about the principle of getting it right first time and how we can support our registrants in doing so. Technical support is a big element of this. Last month saw the publication of Technical Bulletin 18, don’t worry if you missed it, you can catch up with all the Bulletins in the Technical Area of the website. It’s a great resource and I urge you all to make use of the guidance and technical notes available. The content is produced by our in-house technical team and is based on the enquiries we receive on the helpline and issues we identify through inspections, complaints, and of course your feedback. Again, the helpline is there for you as a benefit of registration, make use of the experienced team to support you in your work. In this month’s newsletter, the team looks at the importance of chimney design. Click here to take a look at the article and get in touch with the helpline to discuss the article further.

Also in this month’s newsletter, I’m pleased to see the launch of our newly produced carbon monoxide videos, a reminder on elements of our conditions of registration for those on the competent person scheme, and the true cost of an insurance claim.

I hope you find the newsletter and updates of use, get in touch if you’d like us to cover certain topics or issues, we are here to help and work with you.  We wish you a very safe return to work and hope that installation, servicing, sweeping, sales activities increase quickly for all.