Bruce Allen’s Insight | May 2020

Firstly I would like to say Thank You to each and every one of you for your ongoing support through these unprecedented times. Your continued support has been paramount as we have adapted the way we work in line with government advice to protect you, our colleagues and our families whilst providing an ongoing service.

Supporting our staff

We are proud of our hard working team and they have adapted to working from home to continue operating our business as close to normal as possible. We’ve had to make some changes and it is likely to be some time until our office environment is the same as it was before lockdown. Over the coming weeks we will be exploring ways to continue supporting you as you return to work.

Supporting you

Our thoughts have been with you at this difficult time and we want to see you all returning to work safely over the coming weeks and months. We await further guidance from the government on this. Our Registration team put in place a number of measures to support businesses who are unable to work over the past few weeks to ease the financial burden. If you haven’t already done so, please speak to our team who can talk you through the various options available along with any possible return to work over the coming weeks. We’ve included a survey in this month’s newsletter, please take some time to complete this as honestly as possible, we want to see how we can continue to support you and make changes where appropriate to do so. We cannot make change and improve without your valuable feedback.

Alongside the information on support provided by government for business and the self employed earlier in the coronavirus pandemic, we have updated the website with information on the new Bounce Back Loans and the support finder tool. I hope you can make use of some of the resources that have been put in place.

Ongoing work

We continue our work with government departments, BEIS on low carbon initiatives, Defra on air quality, the Home Office on safety campaigns and our continued work with APPCOG. We discuss the recent published BEIS consultations in the month’s newsletter. We held a virtual meeting with BEIS and other key industry players to discuss issues surrounding ongoing biomass maintenance. Our discussions with Defra continue and we expect to hear more on their plans for cleaner fuels over the coming months, stay tuned to our website and newsletters for regular updates.

In recent months we launched our full Ecodesign Compliant scheme and have seen hundreds of stoves and boilers approved on the scheme, making it easy for installers, retailers and consumers to identify appliances that meet or exceed Ecodeisgn standards. The direct access rorute to becoming a HETAS Approved Chimney Sweep has also proven popular, even during lockdown. The scheme has been simplified since launch and is more accessible to those who undertake sweeping without being part of an association or organisation. Sweeps joining the scheme directly can also identify if they undertake power sweeping, CCTV and sweeping of biomass facilities.

Technical support

The HETAS Technical team has been as busy as ever. You will have no doubt seen our most recent Technical Bulletin, published in April and now available in the Technical Area of the website. Alongside this, Technical Note 24 was published, this looks specifically at insulation board materials. We have two further Technical Notes very close to completion, one looking at installations in leisure accommodation and another which focuses on commissioning. All bulletins and notes can be found in the Technical Area of the website, I urge you to make the most of the registration benefit. The team is also finalising some guidance on returning to work, news risk assessments and method statements to support the existing templates that we provide for you, we expect to have these available as we learn more on the government strategy. Please make sure you have your login for the HETAS Technical Area and look out for our newsletters and updates, these normally come from , it’s worth adding this email to your contacts.

Once again, many thanks for your ongoing support during these difficult times. I hope you enjoy this month’s newsletter and look out for further technical updates and news from HETAS over the coming weeks.