The Heat Store is recruiting

The Heat StoreThe Heat Store is recruiting

The Heat Store Ltd is an established business with over 30 years in the stove retail and installation industry. They require a HETAS registered wood/multi fuel stove and fireplace fitter , a Gas Safe registration is also a requirement and if you have both this will command a higher rate of pay.

This post is not for a sub-contractor we are looking to employ the right candidate.

The candidate should be professional, punctual, good with customers, reliable, self-motivated and happy to take and follow instructions.

A clean driving license is necessary as a company vehicle is provided.  We have two showrooms and cover a distance of 40 miles from Studley and Oxfordshire.  The role involves working at heights and manual work. Hours are 7.30am to 5.00pm (or completion of job on site) Monday to Friday.

To start as soon as possible please contact.

Contact The Heat Store

Contact with your CV or visit the showroom at.

2 Redditch Road, Studley, B80 7AX.

For HETAS job vacancies please visit


Three Counties Chimneys Ltd is recruiting

Three Counties Chimneys Ltd is recruiting

Three Counties Chimneys Ltd is looking to expand and take on another HETAS installer with an immediate start.

Applicants must have:

  • a minimum of H003
  • full driving license.
  • Plastering experience (chimney breast and surround)

Additional requirements:

  • Internal Twin wall installations
  • experience with CCTV, inspection and testing (problem solving)
  • Computer/IT Skills

Applicants must be fit and healthy as manual work and working at heights is involved.

Wages are negotiable based on experience. Immediate start available.

A professional, presentable in appearance and a keen positive attitude when working with the general public. The ability to be self motivated, flexible, independent, on time and happy to take and follow instructions.

We are a family run company that is rapidly growing as part of a planned expansion project. We cover an ever increasing area, currently from Coventry down to Dunstable.

Our work involves the installing of wood burning stoves and fireplaces as well as the installation of hearths and lintels. As an installer, you would also be expected to sweep the chimney prior to an installation. We also carry out work on roofs, including the fitting of liners, chimney pots and cowls.

We also carry our roof repairs including the re-pointing of chimneys.

A van and all equipment will be provided.

Job Type: Full-time

Salary: £27,000.00 to £34,000.00 /year.

To find out more or to apply for this position email

The Importance of Quality Fuel

The Importance of Quality Fuel

Case Studies

Will Richardson of Rural Development Initiatives talks to HETAS about the importance of quality fuel and the initiatives in place for woodfuel suppliers, from Woodsure and Ready to Burn to Grown in Britain.

We are all familiar with the importance of producing and using the highest quality woodfuels – improved efficiency, reduced emissions, reduced wear and tear on appliances to name a few. Policy makers and enforcers are following the woodfuel industry with interest as more and more woodfuel burning appliances are installed and more and more woodfuel is being burned.

A number of Woodsure accredited suppliers in the north of England have been working hard to achieve top quality supply chains and I’ve set out below a couple of case studies on two different firewood suppliers using different production techniques to get consistently high quality fuel.

The Importance of Quality FuelDelamere Logs

Delamere Logs at Norley, Cheshire created in 2010, is harvesting logs from its own land, as well as from the surrounding area, and is contributing to the local environment and economy. They have not only committed to Woodsure accreditation but have also achieved the Grown in Britain Standard, with both marks allowing them to demonstrate both the quality and locality of the product.

“Grown in Britain licensing guarantees that our firewood is all-British in origin,” says Will Starkey, partner at Delamere Logs. “The brand is a sign that timber products are sourced from managed British woodlands. Imported firewood can bring the threat of unwanted pests and diseases. Supporting British-grown timber and wood products removes such concerns and helps maintain jobs in rural economies here at home. Managing woodland correctly also benefits wildlife”.

Delamere Logs is an offshoot of the Starkey’s family farming business. The farm’s woodlands have always contributed to its livelihood, but brothers Sam and Will Starkey decided to create Delamere Logs in response to the growing market for woodfuel following the introduction of the government’s Renewable Heat Incentive.

Will and Sam rely on traditional natural seasoning of their firewood product. Small diameter hardwood roundwood is bought into their yard where it is stacked on bearers in an exposed location for 6 to 9 months before being processed direct into potato crates. Here the split firewood is stored for no less than 12 months in order to achieve consistent average moisture content levels of less than 20%. The advantages of natural seasoning is a much reduced initial capital outlay but the trade off is a very long lead in time from processing the timber to selling the finished product to the customer.

The Importance of Quality FuelWoodfuel Barn

Woodfuel Barn at High Spen, Tyne and Wear, have been producing high quality firewood since 2009. Peter Stenner decided to create the business in response to the growing market for wood fuel as he realized a need for producing a sustainable local service to meet the increasing demand for great value dry logs. The business has been Woodsure accredited since 2015 and also holds Grown in Britain certification.

The business concentrates on kiln drying their product. In 2010 it was decided to install a biomass powered kiln drying logs down to very low moisture which are ideal for modern wood burning stoves. These logs not only burn extremely well but they are also a clean burn so they do not produce as much soot. The biomass used in the boiler is a by-product of the wood processing used in the production of the logs making the process efficient and sustainable. Consistent average moisture contents of less than 17% are achieved. The advantages and disadvantages of kiln drying are reversed to those of natural seasoning – high capital outlay compared to a very quick product turnaround time.

Of course, these case studies aren’t to say that a combination of both techniques can be used – initial air drying followed by finishing the product off in a kiln. Additionally, different types of kilning processes can be used including solar powered kilns such as poly tunnels. But both case studies demonstrate the commitment many businesses have made to the production of quality assured woodfuel giving consumers and policy makers confidence in our industry to deliver.

Grown in Britain’s Northern Group Scheme, of which Delamere Logs and Woodfuel Barn are members, is managed by Will Richardson of RDI Associates: “With the recent introduction of ash die back disease to the UK it’s critical that we all do what we can to reduce the potential spread of other pests and diseases from imported firewood,” he says. “Buying Grown in Britain licensed wood products, such as Delamere’s and Wood Fuel Barn’s woodfuel, householders and businesses can be assured of British traceability. This linked with Woodsure assurance gives customers complete peace of mind that their product is of the highest quality. They will also be helping to create a sustainable future for our forests and woodlands.”

Find out more

Click here to find out more about gaining accreditation with Woodsure and Ready to Burn.

Click here to find your local supplier on the HETAS Woodfuel Search.

The Grown in Britain brand identifies wood that has been grown in Britain and assured through their all new licensing scheme. Click here to find out more.

RDI is a highly experienced project management, consultancy and training service provider working at the forefront of sustainable rural development. Visit the RDI website.

Milborrow Chimney Sweeps is recruiting

Milborrow Chimney Sweeps is recruiting

Milborrow Chimney Sweeps LogoDue to expanding business and customer base Milborrow Chimney Sweeps are looking for another stove/fireplace installer to join their growing team. Milborrow is an established, expanding company offering the complete comprehensive chimney service. (See website and for full details). Milborrow are HETAS, Gas Safe and Safe Contactor Registered and hold two Royal Warrants. They have a growing customer database of  customers and currently have 35 members of staff within offices and out on the road working around South East of England. The office/call centre is staffed daily from Pre 8am- Post 7pm to ensure an excellent and immediate customer service and support for operatives on the road.

Working alongside sister company Croydon Fireplaces who have a showroom of >110 appliances across 45+ brands they supply through Premier and Expert Retailer accounts with an onsite warehousing of >400 appliances in stock for immediate installation together with parts, spares etc as required.


Successful candidate requires; HETAS H003 & H006 training courses with on site experience. A professional, presentable appearance and a keen positive attitude when working with the general public. The ability to be self motivated, flexible, independent and happy to take and follow instructions. Applicants must be fit and healthy as manual work and working at heights is involved. A full driving license is required as a van (and equipment) will be provided. A Gas Safe Registration is a bonus in which further work will be available.

Milborrow’s can offer for the right candidate who puts in the time and dedication a guaranteed large income (uncapped) a year, on a self employed basis.  Pay will be paid per contract completed, and hard work, commitment and loyalty will be rewarded.

Wages are negotiable based on experience. Immediate start available. This is a unique opportunity to join a thriving family run businesses.

Find out more

Please apply with a CV and Covering Letter directly to or contact Ben Giddings on 01342 717900 or 0208 684 1495 for more information.

A Busy Heating Season

A Busy Heating Season

As we head towards the end of the heating season, we are pleased to see HETAS installers remaining busy with installation work, with searches on the HETAS website also remaining high.


Despite a challenging year with lots of uncertainty in the UK, it is pleasing to see HETAS installers remaining busy during the heating season. HETAS installers are responsible for 99% of solid fuel/biomass installations carried out by competent persons in England & Wales.

More than half of the notifications made to HETAS are online notifications. If you would like to notify online and want help, please contact our team on 01684 278170 or email and we can guide you through the process.


Complaints about HETAS registered installers have decreased in comparison to previous years. We continue to take complaint issues seriously and want to hear from consumers who have issues with their installations so we can support all concerned towards a safe and compliant installation. Alongside this, some of you have been reporting non-compliance and concerns through the HETAS whistleblowing process. If you have concerns about an installation we really want to hear from you and the process can be completed anonymously. Contact the team on 01684 278170. Take a look at our article on tackling rogues and the work HETAS is doing.


January was another busy month on the HETAS website with an increase in site traffic compared to the same time in 2015. Many of the searches were for installers and there was also a big increase in searches for retailers in January. We had record visits to the website during November, with nearly 60,000 visits. Over 60% of visitors are new to the website, usually searching for installers, sweeps, retailers, appliances, fuels and advice from HETAS.

Our range of advice leaflets can be ordered from the HETAS Shop, with a number of the advice leaflets also available free of charge.

Contact Details

Please ensure you keep your contact details up to date with us so consumers can contact you via the HETAS website. Check your details on the HETAS website at, click on the ‘Check Business’ and enter your 4 digit business registration number. Contact if you need to update your contact details with us.

Tackling Rogues/Whistleblowing/ Logo Misuse

As an organisation our purpose is to promote the safe and effective use of solid fuels, biomass and related technologies. HETAS is keen to work with industry to tackle rogues and promote reputable businesses.

Tackling Rogues

Nobody wants bad installers working in our industry and HETAS is keen to work with all in the trade to root out the rogues.

Enforcement against rogue traders and those pretending to be HETAS registered has become more common in recent years, aided by HETAS entering a formal Primary Authority relationship with Trading Standards. We work in partnership with Gloucestershire Trading Standards and Trading Standards nationally to bring about more enforcement action than before we entered the partnership. Our registration team have provided numerous and regular Witness Statements to support legal enforcement nationwide.

Talking to HETAS installers every day, we know that you are keen to know that we do in fact deal with installers who undertake very poor work whether registered with us or not.  We agree and a number of businesses have been suspended and/or removed from the registration scheme this year. On the other side of the coin we have had complaints about installers that are not justified and in these cases we have been able to support installers and present a clear case to the customers concerned.  Where there are safety concerns we always want to hear about them and will either act or advise as appropriate.


HETAS has a whistleblowing procedure for reporting of non-compliance issues on an anonymous basis. The HETAS whistle-blowing process has also proven effective as a means for registrants to notify HETAS of non-complaint work. Our marketing team also monitor social media posts. Ultimately, contact with homeowners is the best way for HETAS to investigate a complaint effectively, our complaints process can be viewed by clicking here. Get in touch with the HETAS team to discuss whistleblowing on 01684 278170 or email

Logo Misuse

Sadly there are times when non-registered businesses misuse the HETAS brand and mislead customers. Through our Primary Authority partnership with Trading Standards, HETAS has developed a robust process for dealing with logo misuse. If you are aware of someone misusing the HETAS brand, please let us know so we can initiate our processes. In more complex cases we do have to work with Trading Standards and we have a number of recent cases of enforcement by Trading Standards. Get in touch with the team on along with evidence of brand misuse.


Get in touch with the HETAS team to discuss tackling rogues, whistleblowing or logo misuse.

Energy Efficiency & Renewables Awards winners announced

Energy Efficiency & Renewables AwardsOver 300 of the industry’s leading figures assembled at The Kensington Roof Gardens on Friday 26 September to celebrate the winners of this year’s Energy Efficiency & Renewables Awards. Hosted by A&D Publishing, publishers of Renewable Energy Installer, the 13 winning projects, installers and products were announced by comedian Marcus Brigstocke.

REI editor Paul Stephen said on behalf of this year’s judging panel: “We were inspired by the number of outstanding entries and the process of selecting our shortlist and winners was a challenging one. “My congratulations go to all this year’s winners who so ably demonstrated the strength and depth of talent this sector has to offer.”

The 2014 winners are:

Contribution to Energy Efficiency & Renewables
Sponsored by NICEIC
NHS Ayrshire & Arran

Commercial Project of the Year
Sponsored by The Sustainable Energy Association
Plas Newydd (Stiebel Eltron)

Residential New Build Project of the Year
Sponsored by HETAS
Kingston Heights (Mitsubishi Electric & NHP Leisure Developments)

Residential Retrofit Project of the Year
Sponsored by The European Energy Centre
The Hedgerows (Wrekin Housing Trust)

Green Innovation of the Year
Sponsored by YouGen
Altherma Hybrid Heat Pump (Daikin)

Biomass Installer of the Year
Sponsored by Windhager
The Wood Heating Company

High Efficiency Boiler Installer of the Year
Sponsored by CORGI Vat Saver
Shackleton & Wintle
TSG Building Services* (highly commended)

Solar Thermal Installer of the Year
Sponsored by the Centre for Alternative Energy
Glevum Heating

Solar PV Installer of the Year
Sponsored by SMA
Evo Energy

Air Source Heat Pump Installer of the Year
Sponsored by Mitsubishi Electric
Glevum Heating
Finn Geotherm*

Ground Source Heat Pump Installer of the Year
Sponsored by REHAU
Geowarmth Heat Pumps
HD Services*

Commercial Installer of the Year
Sponsored by Stroma
Rural Energy

Energy Efficiency & Renewables Installer of the Year
Sponsored by City Plumbing Supplies
TSG Building Services