Here to help!

Here to help!

Since launching back in 2013, the HETAS Technical Helpline has taken over 35,000 calls. The team have been discussing some of the more frequently asked questions they receive on the helpline.

The helpline welcomes the New Year having surpassed 35,000 callers since its launch in the summer of 2013. The team has been assisting HETAS registered installers in the day to day aspects in the installation of solid fuel and biomass appliances. The helpline is a highly valued member benefit offering support for those occasions when confirmation of a proposed installation may be required.

Since its launch a variety of topics have arisen, trends recognised and valuable information collated from you – our registrants,  this is analysed and ultimately embedded into  HETAS training, assisting in the development of the technical guidance. Such support is available on the HETAS Technical Area and through our regular technical bulletins, which can be downloaded via the Technical Area. The team have identified 25 categories each with between 4 – 8 sub categories. The most common topic surrounds chimneys & flues, closely followed by distances to combustibles and ventilation, CO monitor position is also a common inquiry.

The recent cold spell has seen a rise in calls as expected evidencing that stoves remain a popular choice.

Have you got a technical question to ask the team? Give the guys a call on 01684 278194 or email

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