Making a Claim

Making a ClaimMaking a claim

Professional indemnity insurance, or PI, is an important element of your business insurance. PI provides protection for your business should a customer suffer a financial loss following advice that you gave to them, and they subsequently submit a claim.

Business insurance from HETAS Insurance Services includes professional indemnity insurance as standard. Our policy was created to meet the insurance needs of solid fuel contractors, heating, plumbing and gas installers, biomass contractors and chimney sweeps. In this case PI is included to protect installers from errors made in testing, design work and certification, as well as wrongful advice given to your clients.

Should the worst happen and you need to make a professional indemnity claim it is important that you advise us as soon as reasonably possible. This can be done simply by calling our team. Similarly if you are made aware of a situation which could potentially develop into a claim, you must also advise us of this.

Claims are processed by our team and submitted in writing to the insurer. Depending on the circumstances and outcome of the claim, the insurer may organise payment of the claim or appoint solicitors with an aim to prevent the claim from progressing.

All claims are handled from start to finish by our in-house claims department, so you have one point of contact throughout the process.


Professional indemnity insurance is only one element of HETAS Insurance. With our policy specifically designed for the industry, you will also benefit from public liability insurance, legal expenses cover, financial loss and more included as standard. We also offer the option to add additional protection to your policy to further suit your needs. For example, personal accident, tools and stock cover, director’s and officer’s insurance and employer’s liability can be added to your policy.

For more information about our insurance services, making a claim or if you would like to get a quote, contact the HETAS Insurance Services team on 01905 886 462, or email

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HETAS Limited is an Introducer Appointed Representative of Jelf Insurance Brokers.

HETAS Insurance Services is a trading name of Jelf Insurance Brokers Ltd which is authorised and regulated by the Financial Conduct Authority (FCA). Not all products and services offered are regulated by the FCA.  Registered in England and Wales number 0837227. Registered Office: Hillside Court, Bowling Hill, Chipping Sodbury, BS37 6JX.


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