Prompt Payer and LawBite Legal Helpline

Prompt Payer Legal HelplinePrompt Payer Logo

HETAS Registered Installers now have access to a legal helpline. This comes as part of Prompt Payer membership, which all installer businesses get as a free benefit through registration with HETAS. Read more.

For legal advice, you can call LawBite on 02071 481066. By quoting “Prompt Payer” you will get free initial consultations with LawBite’s experts.

Their administrators will assess your enquiry, to identify which legal expertise you need. Once LawBite know they can help, they will set you up on their system and you will be contacted by one of the legal team, usually the same day or the following weekday. The team are all experienced, insured and regulated by the Solicitors Regulation Authority (SRA). They will be able to answer general legal questions you have on your business, and give you a steer with regards to your enquiry and the likely cost to resolve issues. This initial 15-minute consultation is free. If there is additional legal advice that is suggested (e.g. reading through contracts and detailed correspondence in order to advise on a dispute), you will receive a no-obligation fixed quote, including a discount for your Prompt Payer membership.

The Prompt Payer ethical debt recovery service continues as a free benefit with HETAS Approved Installer registration, and growing numbers of installers have made use of this to secure overdue payment from domestic or commercial customers. To date Prompt Payer has helped HETAS registered business collect nearly £70,000 in owed money. Some case studies have been added to the HETAS website, click here to read the case studies or visit to find out more.