Technical Helpline

HETAS Technical Helpline

HETAS Registered Installers, Approved Retailers and Approved Chimney Sweeps can contact the HETAS Technical Helpline for up to date technical advice and to answer your queries.

The Technical Helpline is available to call Monday to Thursday 9am-5pm and Friday 9am-4.30pm.


Please have your HETAS business registration number at hand ready for verification.

Helpline: 01684 278170, Option 1


For general enquiries please contact HETAS on 01684 278170, Option 3.

Registered installers, approved Retailers and Sweeps can also access the HETAS Technical Area for up to date information from HETAS, including monthly e-newsletters, Technical Bulletins, and much more. Click here to access the HETAS Technical Area.