As an organisation our purpose is to promote the safe and effective use of solid fuels, biomass and related technologies. HETAS is keen to work with industry to tackle rogues and promote reputable businesses.
Nobody wants bad installers working in our industry and HETAS is keen to work with all in the trade to root out the rogues.
Enforcement against rogue traders and those pretending to be HETAS registered has become more common in recent years, aided by HETAS entering a formal Primary Authority relationship with Trading Standards. We work in partnership with Gloucestershire Trading Standards and Trading Standards nationally to bring about more enforcement action than before we entered the partnership. Our registration team have provided numerous and regular Witness Statements to support legal enforcement nationwide.
Talking to HETAS installers every day, we know that you are keen to know that we do in fact deal with installers who undertake very poor work whether registered with us or not. We agree and a number of businesses have been suspended and/or removed from the registration scheme this year. On the other side of the coin we have had complaints about installers that are not justified and in these cases we have been able to support installers and present a clear case to the customers concerned. Where there are safety concerns we always want to hear about them and will either act or advise as appropriate.
HETAS has a whistleblowing procedure for reporting of non-compliance issues on an anonymous basis. The HETAS whistle-blowing process has also proven effective as a means for registrants to notify HETAS of non-complaint work. Our marketing team also monitor social media posts. Ultimately, contact with homeowners is the best way for HETAS to investigate a complaint effectively, our complaints process can be viewed by clicking here. Get in touch with the HETAS team to discuss whistleblowing on 01684 278170 or email firstname.lastname@example.org.
Sadly there are times when non-registered businesses misuse the HETAS brand and mislead customers. Through our Primary Authority partnership with Trading Standards, HETAS has developed a robust process for dealing with logo misuse. If you are aware of someone misusing the HETAS brand, please let us know so we can initiate our processes. In more complex cases we do have to work with Trading Standards and we have a number of recent cases of enforcement by Trading Standards. Get in touch with the team on email@example.com along with evidence of brand misuse.
Get in touch with the HETAS team to discuss tackling rogues, whistleblowing or logo misuse.