Bruce’s Newsletter Welcome October 2017

The onset of autumn has brought about the usual significant increase in workload at HETAS and we have decided to invest in the future to support our ongoing success and growth. Most of the investment is longer term and over 3 to 5 years. This will involve new IT infrastructure and a longer term investment in software and database systems to allow us to work more efficiently and offer a better service to our registrants and stakeholders. A major project is a new on-line work notification system.

In August there were 3 businesses removed from the HETAS register for undertaking dangerous or unsatisfactory work. A further 17 were suspended for a number of reasons including poor work where further investigations were needed and for failing to undertake remedial works after complaints or routine inspections. Some suspensions will have been for more routine matters like not providing evidence of renewing their insurance; or not refreshing training in time. Most of the suspended registrants resolve these issues and are reinstated although a few will inevitably be removed.

We have been asked to clarify who can sign off installation work and the law (Regulation & Statutory Instruments) is quite clear and says that there are two choices for signing off controlled services under Building Regulations. One is by employing a registrant of a competent persons self- certification scheme (HETAS is the only specialist solid fuel, wood and biomass CPS); or to apply for a Building Notice via the Local Authority Building Control Dep’t, where a Building Control Officer (BCO) can sign off the work. Sitting within the Building notice structure is a possibility for some projects like new build housing sites for a licenced “Approved Inspector” e.g. NHBC has some Approved Inspectors who are licenced through legislation. But this is a special arrangement that only licensed approved inspectors can adopt. There are no other organisations that are not BCO’s or CPS schemes who can sign off work under Building Regulations. Any changes to these arrangements would require a change in the law and none is planned.

The vast majority of notifications of installation of solid fuel appliances through CP schemes are through HETAS and its registrants (Government figures say 99%). This says a great deal about the quality and professionalism of our registrant installers and about the support HETAS gives to them.

Benefits of HETAS registration continue to set us apart e.g. the Installer helpline that has full time specialist staff answering tens of thousands of safety and technical queries from our registrants; the regular Technical Bulletins; e-newsletters, representation on the major standards and regulatory committees; the HETAS Technical Committee influencing installation practices, manufacturing standards and all technical/safety aspects of our industry; the ethical debt recovery service has recovered over £100,000 for registrants; specialist insurance services to ensure each business gets high quality insurance advice and policies; access to Trading Standards at a senior level where we report and follow up rogue installers and abuse of the logo; up to date and effective training opportunities; and the list goes on. HETAS is dedicated to safety and standards and also to supporting professional installers. We are always pleased to receive constructive feedback.
We wish you a prosperous and busy heating season from all at HETAS.

Prompt Payer nears landmark

Prompt Payer nears landmarkPrompt Payer nears landmark

Prompt Payer nears landmark and has now recovered nearly £100,000 on behalf of HETAS registrants. HETAS has a business relationship with Prompt Payer whereby Registered Installers will automatically receive FREE premium membership of Prompt Payer as part of their HETAS registration. Membership with Prompt Payer normally costs £250 and is one of the many benefits of HETAS registration.

Recent research has shown that small businesses are owed over £700m in unpaid invoices and the wait for payment is now 84 days!

It also shows that small businesses spend an extra 14 days chasing debts.  Nearly 50% of all invoice are paid late, yet 79% of business don’t charge interest that they are allowed under Law.

Prompt Payer is on your side and have helped many installer businesses receive payment for unpaid invoices and membership with Prompt Payer is free for HETAS Registered Installers. Here’s what Prompt Payer will do for you:

  • follow a debt collection procedure, as set out by the Financial Services Authority
  • where applicable, we calculate and add interest and charges as permitted by the Late Payment of Commercial Debts Act 1998
  • provide you with a paper trail in case of court action
  • they are on your side and have heard EVERY excuse
  • will help you through the court process if required
  • take the stress away
  • membership is already paid for by HETAS, Prompt Payer take NO collection fee

To contact Prompt Payer, click here to complete an enquiry form on the Prompt Payer website.

Click here to find out about the full range of benefits available to you through your registration with HETAS.

HETAS launches installer registration schemes across Ireland

HETAS Registered Installer: HETAS IrelandInstaller Registration in Ireland

Following on from a successful launch event at Oriel Flues, HETAS is pleased to announce that installer registration is now available across Ireland.

HETAS has a long standing relationship with installers of solid fuel appliances in Ireland.  Over the last 10 years over 400 installers have undertaken HETAS training in Ireland recognising the requirement for safety and professional development. Training providers include Oriel Flues and North West Regional College.

The HETAS Competent Person scheme is already well established in England, Wales and Scotland and enables installers to demonstrate their competence and professionalism. The HETAS three tick logo is the industry mark of quality used by registered installers and servicing businesses who have been trained and assessed at a HETAS Training Centre and shows that the registered business holds themselves up for scrutiny by HETAS. This gives confidence to the end user that the installation has been carried out to Building Regulations by an installer appropriately qualified to carry out the work.

Following discussions with various industry stakeholders (including government officials, installers, retailers, and manufacturers of appliances and chimneys/flues) alongside interest from consumers, HETAS is pleased to launch the HETAS Registered Installer scheme across Ireland.

HETAS Training and Technical Support Manager Mike Harvey comments “One of the key areas of the scheme benefits is the highly acclaimed Technical Helpline support available to registrants; HETAS is unique in that the helpline is specific to solid fuel and biomass with dedicated staff available to answer calls from registered installers on any matter arising in relation to installation.

Installers are also able to request advice over email and access the member only Technical Area of the HETAS website which contains useful information on appropriate Regulations, national and European Standards, HETAS Technical Bulletins, HETAS Guidance and much more”

For further information on the HETAS scheme visit or contact HETAS on +44 1684 279170 to discuss registration with the team.

Direct Debit Changes

Direct Debit Changes

In September 2015 HETAS launched direct debit payments for our registrants. Following your feedback and based on our experiences over the past twelve months we are now offering direct debit as a monthly payment option.

New applicants and registrants with HETAS can now make simple and affordable monthly payments for their registration with HETAS using our direct debit system. Installers and Retailers will be given the option to pay monthly at their next renewal date. If you currently have a Direct Debit in place and would like to discuss your payments please contact the team on the details below.

HETAS CEO Bruce Allen says:

“It’s important for our registered members to be able to manage their money so that they can get on with their everyday jobs. We’re delighted to be able to offer this simple and most importantly, secure payment set up to all of our installers and retailers.”

HETAS will be phasing out the acceptance of cheques from 2017, but there will still be a number of ways to make your renewal payments to HETAS, including via the HETAS Shop. Visit to find out more information

To discuss your registration with HETAS and the options for monthly Direct Debit please contact the HETAS team on 01684 278170 or email

Prompt Payer Update

prompt payer corporateLate payments are an issue for more than half (53%) of Britain’s small and medium-sized businesses (SMEs), according to new research. The total owed to British SMEs by their customers currently amounts to over £225bn, with one in five (20%) owed more than £25,000, one in ten (8%) £100,000 or more, while 1% are waiting for upwards of £1m.

A threat to business

Late payments are causing serious problems for many SMEs, with 41% experiencing significant cash flow problems as a result. Even more worryingly, two thirds of SMEs (67%) agree that issues with late payments are leading to some SMEs being forced to close.

How to tackle outstanding payments

Despite many businesses feeling that more needs to be done, existing legislation can already provide SMEs with some much needed assistance. When faced with late payments by customers, businesses have several statutory tools at their disposal, including the ability to charge interest and recoup debt recovery costs

Late payments guidance for SMEs

If no term has been specified, a payment is considered late after 30 days from the day a customer receives their invoice, or 30 days from when goods/services are delivered, whichever is later.

If no interest terms have been agreed via contract, statutory interest can be charged at 8% plus the Bank of England’s base rate.

In addition to interest, businesses can charge a fixed rate (between £40 and £100 depending on the size of the debt) for the cost of recovering the debt. Suppliers can also claim for reasonable additional costs.

Remember membership of Prompt Payer is free service for HETAS Registered Installers. To contact Prompt Payer, click here to complete an enquiry form on the Prompt Payer website. Please quote your HETAS registration number to find out more or to discuss any of the above issues.

Get plumbed in with HETAS

HETAS_hriHETAS has extended the scope of its installer competent person self-certification scheme, to include plumbing and sanitary ware enabling installers to self-certificate such installation works.

The new categories of registration for plumbing include:

  • Installation of shower or bathroom
  • Installation of new taps, sink, washbasin, bidet, bath or other sanitary ware
  • Replacement of shower, bath, sink, washbasin or other sanitary ware
  • Installation of a wholesome cold water supply

Typically the relevant competencies can be demonstrated by:

An NVQ Level 3 Diploma in Plumbing & Heating,


A Water Regulations Advisory Scheme (WRAS) certificate.

If you also have a QCF Level 3 Award In the Installation & Maintenance of Water Harvesting & Re-use Systems, HETAS can cover installation of a supply of non-wholesome water to an appropriate sanitary convenience.

If you have these qualifications, or the equivalent, please call us on 01684 278170 or email or complete the enquiry form below and we’ll give you a call back.  We’ll talk you through how to register or extend your registration with HETAS.