Your Helpline

Your HelplineYour Helpline

The HETAS Technical Helpline is here to help our registrants and with a wealth of experience across the team the helpline has now taken in excess of 40,000 calls. The Helpline exists purely to help HETAS registrants and we want to hear from you.

The Helpline, introduced in 2013, is heralded as one of the major benefits of registration by HETAS registrants, unsurpassed, the team consisting of industry experts with backgrounds as installers, technicians and teachers. Now in its 4th year the team have taken in excess of 41,000 calls discussing a multitude of topics. The email is also comprehensively covered by the team. Again, highly popular for those occasions when we just want to seek reassurance or guidance on a range of scenarios.

The technical helpline team can also call upon additional technical support from the training team, Product Approval team and inspection services, meaning you have the extended support of industry professionals who a just a call or email away. The Woodsure team also provide additional support for wood fuel based enquiries.

Get in touch

Have you got a technical question for the team? Get in touch now on 01684 278194 and have your registration number to hand. Alternatively send an email to

HETAS Registrants can also access a range of technical support documents in the HETAS Technical Area.


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