Consumer Complaints Questionnaire

HETAS is concerned with the safety, technical standard and compliance to Building Regulations of the work carried out by its Registrants. We do however understand that complaints can arise from time to time. Where concerns are raised, we encourage consumers to first discuss the issues directly with the installer. This complaint questionnaire will enable HETAS to appraise any concerns and provide further assistance.

There are occasions where the HETAS complaint policy cannot assist. In these cases, we recommend contacting Citizens Advice for further information in relation to your consumer rights.

Where your complaint is in relation to a potential safety concern, please do not use your appliance.

All information provided is retained in line with our privacy policy.


HETAS, Severn House, Unit 5 Newtown Trading Estate, Green Lane, Tewkesbury, GL20 8HD