Advice Hub

Welcome to the HETAS Advice Hub

Here you will find all you need to know about anything stove related. From choosing the right stove for you through to top tips on how to burn better, lighting your fire, making sure your fuel is Ready to Burn and everything in between.

Working together for a cleaner and safer environment.

Before you purchase

Safety Advice for Installations of Fireplace Surrounds

Installing fireplace surrounds safely is an important issue. The HETAS team cover important safety tips to consider before installation.

Consumer Guide to Ecodesign and Defra

The HETAS team has put together a simple guide to give you an overview of Ecodesign and Defra Exemption requirements.

Do I need my chimney lined?

One of the most common questions the HETAS team is asked on our helpline. Our useful guide will help you decide if you need a liner.

Are you in a Smoke Control Area? (SCA)

The HETAS team provide an overview of Smoke Control Areas and what this means if you’re looking to install a stove in an SCA.

After your installation

Your Certificate of Compliance

Customers using a HETAS Registered Installer in England and Wales will receive either a HETAS Certificate of Compliance (Building Regulation Compliance Certificate) from the installer on the completion of installation work or through the post if the installer notifies the installation online. Your installer will let you know which method of certification they will be using. You can also order replacement certificates using our self-service search and order.

Refuel your appliance safely

Recent research has raised the issue of refuelling a fire, so we have put together some tips to help you safely refuel.

Moving Home?

If you’re moving home, the HETAS team have put together a useful guide about what documentation you require when the property has a stove.

How to Sweep a Chimney

Sweeping your chimney is a vital part of owning a wood-burning or multifuel stove or fireplace. A regular sweep is essential for getting rid of any deposits or debris that can put you at risk of a chimney fire.

How to light a fire

Lighting a fire can sometimes be difficult and there are countless guides on the internet. Our team has pulled together the best guidance available so you can get it right first time.

The Importance of Chimney Sweeping

In this article the HETAS team look at the importance of chimney sweeping and appliance maintenance as part of Defra’s Clean Air Strategy.

Cold Plug – Winter Safety Advice

An unexpected issue for stove users during winter can be a cold plug in their flue. The HETAS team offers advice to help resolve this problem.

When Should I Get My Chimney Swept?

HETAS recommend that chimney sweeping is best carried out by a HETAS Approved Chimney Sweep. This guide talks through how often you need your chimney swept.

Safe Disposal of Ash from Your Stove

HETAS is advising homeowners to safely dispose of ash from their wood burning and multi fuel stoves following a recent carbon monoxide incident and house fire.

Top Tips

Slumbering your stove

The HETAS team offer some top tips on why you should avoid slumbering your appliance, unless it is specifically designed to do so.

Ready to Burn – What You Need to Know

Ready to Burn legislation came into force in England on 1st May 2021. This new law bans the sale of the most polluting fuels used in homes: wet wood and house coal.

How to Burn Better

To help reduce emissions and improve people’s health, the Burn Better campaign appeals to those with a wood burning stove or open fire in their homes to act now and follow some simple steps to improve air quality.

Need some help?

HETAS is concerned with the safety, technical standard and compliance to Building Regulations of the work carried out by its Registrants.

We do however understand that complaints can arise from time to time. Where concerns are raised, we encourage consumers to first discuss the issues directly with the installer. If you still have concerns or where this is not possible, please get in touch with our helpful team for support.

HETAS Ltd

HETAS, Severn House, Unit 5 Newtown Trading Estate, Green Lane, Tewkesbury, GL20 8HD

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