Before you purchase
Safety Advice for Installations of Fireplace Surrounds
Installing fireplace surrounds safely is an important issue. The HETAS team cover important safety tips to consider before installation.
Consumer Guide to Ecodesign and Defra
The HETAS team has put together a simple guide to give you an overview of Ecodesign and Defra Exemption requirements.
Do I need my chimney lined?
One of the most common questions the HETAS team is asked on our helpline. Our useful guide will help you decide if you need a liner.
Are you in a Smoke Control Area? (SCA)
The HETAS team provide an overview of Smoke Control Areas and what this means if you’re looking to install a stove in an SCA.
Your Certificate of Compliance
Customers using a HETAS Registered Installer in England and Wales will receive either a HETAS Certificate of Compliance (Building Regulation Compliance Certificate) from the installer on the completion of installation work or through the post if the installer notifies the installation online. Your installer will let you know which method of certification they will be using. You can also order replacement certificates using our self-service search and order.
Common mistakes to avoid for optimal burning
There are steps you can take as a stove user to avoid these five common mistakes and useful tips to follow to achieve optimal burning.
Are you using appropriate fuel for your log burner?
If you use a solid fuel appliance it’s important to ensure you are using an appropriate fuel for your stove.
How to light a fire
Lighting a fire can sometimes be difficult and there are countless guides on the internet. Our team has pulled together the best guidance available so you can get it right first time.
Refuel your appliance safely
Recent research has raised the issue of refuelling a fire, so we have put together some tips to help you safely refuel.
Safe Disposal of Ash from Your Stove
HETAS is advising homeowners to safely dispose of ash from their wood burning and multi fuel stoves following a recent carbon monoxide incident and house fire.
The Importance of Chimney Sweeping
In this article the HETAS team look at the importance of chimney sweeping and appliance maintenance as part of Defra’s Clean Air Strategy.
Cold Plug – Winter Safety Advice
An unexpected issue for stove users during winter can be a cold plug in their flue. The HETAS team offers advice to help resolve this problem.
Top tips for keeping your stove glass clean
The HETAS team have put together some top tips for keeping your stove glass clean, so you can continue to enjoy the perfect view of those flames.
If you’re moving home, the HETAS team have put together a useful guide about what documentation you require when the property has a stove.
How to Sweep a Chimney
Sweeping your chimney is a vital part of owning a wood-burning or multifuel stove or fireplace. A regular sweep is essential for getting rid of any deposits or debris that can put you at risk of a chimney fire.
Slumbering your stove
The HETAS team offer some top tips on why you should avoid slumbering your appliance, unless it is specifically designed to do so.
Cost-saving tips to beat the energy crisis
We know many of you will be looking for cost-saving solutions to beat the energy crisis this winter, find some tips to utilise the heat from your stove.
A stove users guide to enforcement
This is an educational HETAS guide for stove users covering the legislation and enforcement that you need to be aware of.
Ban on coal – here are the fuels you can use
A coal ban was implemented in England as of 1 May 2023, it is now illegal for all businesses to sell house coal for domestic burning.
Installations in thatch properties
A brief overview of installations in thatch properties, looking at design and operating considerations.
Ready to Burn – What You Need to Know
Ready to Burn legislation came into force in England on 1st May 2021. This new law bans the sale of the most polluting fuels used in homes: wet wood and house coal.
How to Burn Better
To help reduce emissions and improve people’s health, the Burn Better campaign appeals to those with a wood burning stove or open fire in their homes to act now and follow some simple steps to improve air quality.
Need some help?
HETAS is concerned with the safety, technical standard and compliance to Building Regulations of the work carried out by its Registrants.
We do however understand that complaints can arise from time to time. Where concerns are raised, we encourage consumers to first discuss the issues directly with the installer. If you still have concerns or where this is not possible, please get in touch with our helpful team for support.