HETAS Careers

Current Vacancies

PROJECT MANAGER

PERMANENT, FULL TIME

ROLE

HETAS have an exciting opportunity for an experienced Project Manager to oversee all aspects of a new contract. Based at our offices in Tewkesbury on a full-time basis, you will be joining our team at a time of change and growth for the business, with plenty of opportunity to showcase your project management skills and develop your career potential. The successful candidate will be confident in liaising with the client provider, alongside other regulatory bodies and a range of stakeholders, so a confident approach with an ability to collaborate and achieve results is key to this position.

MAIN DUTIES

– To project manage the new contract including implementation and ongoing compliance

– Provide focused scheme monitoring and reporting

– Consult with and update key staff and stakeholders on major issues/developments

– Contribute to business planning and budgeting, and regularly review performance against company targets

– To manage and oversee the development of Registration staff to ensure resources are suitably trained to meet the contract requirements and meet customer needs

– To be a point of escalation/resolution for problematic and/or high priority registration queries, including personal intervention in calls/correspondence where appropriate

– To set and ensure delivery of performance targets and standards of service by regular meetings with Head of Operations and Registration Support teams

– Support the overall conduct of the business as member of the management team and an ambassador for the HETAS and Woodsure brands

PERSON SPECIFICATION

– Project Management skills and experience in a similar role

– A Project Management qualification

– A professional approach and an ability to maintain this when working under pressure

– Able to develop a working knowledge of the Company’s operating systems and procedures

– A knowledge and understanding of computer-based systems, particularly MS Office

– Ability to build successful relationships with a wide variety of people

– Ability to promote and sell HETAS/Woodsure schemes to a variety of audiences

– Presentation and training skills

If you are interested in applying for this position, please send a CV and covering letter with your salary expectations to the Human Resources Manager – becky.morgan@hetas.co.uk

HETAS and Woodsure support cleaner and safer choices for the use of biomass and other solid fuels, appliances, and associated technologies.

REGISTRATIONS SUPPORT OFFICER

FIXED TERM FOR 9 MONTHS, FULL TIME             

HETAS have a fantastic opportunity for a Registration Support Officer to join our friendly team.  This role will be based at our office in Tewkesbury, although we will continue to work in line with government guidelines. Whilst this is fixed term role to cover maternity leave, you will be joining our Registrations Support team at an exciting time of growth for the business and there is plenty of opportunity for development within the role and the wider team. The ideal candidate will have a passion for delivering excellent customer service and will be a true team player, demonstrating a proactive and flexible work approach.

ROLE

This role sits within our Registrations team, reporting to the Registration Manager.  The primary function is to provide comprehensive support across scheme registration activities for Woodsure and HETAS. You will be responsible for the co-ordination and administration of registrations and renewals whilst delivering a first-class customer service to our internal and external customers.  Main responsibilities include, but are not limited to:  

– To undertake administrative and certification tasks supporting all areas of the business.

– Process appropriate certification documentation for all applications and renewals:

– Office duties/clerical processes

– Application processes in line with Scheme requirements for applications

– Apply all relevant standards and how they can be met

– Make recommendations and forward to the Decision Maker

– Carrying out a recommendation, assessment, and evaluations on behalf of the certification schemes.

– Effectively utilise the database and Microsoft Office software packages including Word, Excel, Outlook etc. to support administrative processes.

– To promote Schemes and services via sales activities whenever possible

– To prioritise workload to maximise the benefits to our customers

– Suggest improvements to the database and schemes where possible

– Liaise directly with all registration applicants, registrants in all aspects of their application and renewals

SKILLS, KNOWLEDGE, EXPERIENCE

– Previous experience of working in a busy office environment

– Excellent administration skills

– Experience of working in a customer focussed environment

– Good time management skills and an ability to prioritise workload

– Good IT skills, including MS Office and experience of using other internal databases

– Clear and concise communication skills, with an ability to liaise with a variety of stakeholders

– A team player!

If you are interested in applying for this position, please send a CV and covering letter with your salary expectations to the Human Resources Manager – becky.morgan@hetas.co.uk

HETAS and Woodsure support cleaner and safer choices for the use of biomass and other solid fuels, appliances, and associated technologies.

CREDIT CONTROL ADMINISTRATOR

PERMANENT, FULL TIME

Due to continued growth, HETAS have a new opportunity for a Credit Control Administrator to join their Accounts Department.  This role will be based at our office in Tewkesbury on a full-time basis, although we continue to work in line with government guidelines. You will be joining the team at an exciting time of growth and change so there is plenty of opportunity for development within the role and the wider team. The ideal candidate will possess a clear and confident telephone manner with an ability to work effectively as part of a team, demonstrating a proactive and flexible work approach.

ROLE

This role sits within our Accounts team, reporting to the Head of Finance.  The primary function is to chase outstanding payments in line with company policy whilst supporting a range of administrative duties within the department.  Main responsibilities include, but are not limited to:  

– Credit control in line with our Debt Collection procedure.

– Taking payments and processing appropriately on the CRM, Direct Debit System, Card payments

– Regularly review debt level with Head of Finance.

– To raise sales invoices and credit notes as required on an ad-hoc basis and regular invoice batch runs in line with deadlines

– To support the accounting activity of the organisation in an accurate, efficient, and effective manner

– To use accounting software for accounting duties and effectively utilise the database, Microsoft Office software packages including Word, Excel, Outlook to support administrative processes.

– To prioritise tasks to ensure daily/weekly/monthly deadlines are met

– Support others internally and externally in delivering the aims of HETAS and provide excellent customer service

– To promote HETAS schemes and services via positive projection whenever possible

SKILLS, KNOWLEDGE, EXPERIENCE

– Previous experience of providing a high standard of customer service skills

– Experience and/or training of managing difficult conversations

– Good IT skills, including MS Office, Dynamics CRM, and experience of using other internal databases

– Good time management skills and an ability to prioritise workload

– Organised and methodical

– A team player!

If you are interested in applying for this position, please send a CV and covering letter with your salary expectations to the Human Resources Manager – becky.morgan@hetas.co.uk

HETAS and Woodsure support cleaner and safer choices for the use of biomass and other solid fuels, appliances, and associated technologies.


Take a look at what our employees have to say about us on Glassdoor.