Contact

Contact HETAS

There are a number of ways you can get in touch with HETAS. For general enquiries please use the contact form below or contact us on the office number.

HETAS registrants requiring technical support can contact us directly on the Technical Helpline. Contact details are in the Technical Area of the website (login required).

General Enquiries: info@hetas.co.uk Or fill out the online form below.

Phone: 01684 278170

Additional email contacts:

what3words location: ///firepower.awake.uncouth

HETAS Limited
Company Number: 02117828
VAT Number: 461 6500 64

UK Clean Air Strategies and domestic burning

Work on implementing clean air strategies across the UK remains a high priority for the government and devolved administrations. We have already seen legislation passed in England for domestic solid fuels through The Air Quality (Domestic Solid Fuels Standards) (England) Regulations 2020 and can expect further changes to legislation over the coming years.

Refuel your appliance safely

We have some top tips on how to light a fire, but recent research has raised the issue of refuelling your fire. It is important to note that you shouldn’t expect to have smoke or products of combustion coming into your room when refuelling your fire, if you do, it is worth contacting your registered installer Read More…

Ready to Burn – what consumers need to know

Wood Ready to Burn wood means it’s been certified for immediate use so you can get the fire going as soon as you get it home. It also burns better as it has a moisture content of up to 20%, so it burns with less smoke than wetter wood. In turn this helps reduce pollution Read More…