Stephen Shepherd Retiring

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With all the positive developments going on within the industry of late, it is with a heavy heart to update our registrants that our Technical Helpline Advisor Stephen Shepherd has taken decision to initiate his much-deserved retirement from HETAS.

Stephen has been a stalwart on the HETAS technical helpline for just under 9 years, bringing passion, enthusiasm, and in-depth technical knowledge to both the organisation and the solid fuel heating industry.

With his cheeky smile and croaky voice, Stephen has served registered installers, specifiers, inspectors, and approved product manufacturers by providing guidance on installation best practice, utilising on his previous experience as a plumbing and heating engineer, running his own business for over 11 years, and having had 2 hip operations to prove his dedication to the trade!

His kindness and dedication to helping others evolved during his working career, taking on a role at South Worcestershire College, to inspire and teach the next generation of plumbing and heating engineers, supporting apprenticeships, enhancing the training experience on offer, and improving their training facilities through interaction and software development.

Calvin May, Head of Technical Services comments:

I have known Stephen for my entire working career at HETAS and I speak for all members of staff when I say it won’t be the same without him here. His knowledge of the sector is irreplaceable, and he has played an integral part in the success and accomplishments of the technical department over the years. His professionalism and expertise on industry related projects and services will be missed greatly, particularly in relation to his passion for boats and the small craft sector!

Bruce Allen, CEO of HETAS adds:

I’d like to personally thank Steve for his nine years dedication to supporting our registered businesses through his work on the HETAS Technical Helpline. His work at HETAS extends way beyond the calls and emails, his contribution to standards and working groups was second to none. I am sure you will all join me in wishing Steve every happiness in his retirement.


HETAS, Severn House, Unit 5 Newtown Trading Estate, Green Lane, Tewkesbury, GL20 8HD