UKAS Audit success for HETAS

HETAS welcomed the UKAS audit team during early February for its annual independent audit of our regulated services.
Back to posts

Amongst a number of services provided by HETAS, in England and Wales we operate the Competent Persons Scheme (CPS) and a Microgeneration Certification Scheme (MCS) for installers and appliances. HETAS operates its competent person scheme under authorisation from The Department for Levelling Up, Housing and Communities (DLUHC) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. Therefore, we are governed by an external set of rules and regulations which we need to follow, so we can maintain accreditation for the Competent Person Scheme.

In the same way that we regularly audit our registered businesses, HETAS is audited on a yearly basis by UKAS, as required by the 1st condition of Authorisation “Scheme operator to achieve/maintain UKAS (United Kingdom Accreditation Service) accreditation to standard BS EN ISO/IEC 17065:2012 (or latest version)”. The aim of the UKAS audit is to independently verify that as a company we continue to comply to standards and specific scheme requirements.

For members registered with HETAS for the CPS, the rules and regulations cover varying different areas, including:

  • Refresher training (every 5 years)
  • A minimum of £2,000,000 public liability insurance for our CPS registrants
  • The need for regular, ongoing surveillance

These points and more are covered in the minimum technical competence document and in DCLG’s conditions of Authorisation (last updated April 2016). This document covers 21 key requirements, which we as a scheme administrator must also comply to.

2023 Audit

The UKAS audit for 2023 was completed on the 6th and 7th February 2023. The thorough audit is undertaken over a couple of days and the UKAS team undertake a complete overview of the authorised schemes that HETAS operate, focusing on the 21 key points identified in the conditions of authorisation for the competent person scheme. The HETAS team are proud to announce that once again we passed this annual audit. The feedback from the UKAS audit panel was very positive and good discussions were instigated, helping us to continue our quest for continuous improvement as an industry leading company and to add value to you as a registered business and on to the wider industry.

As a company we strive to have positive and beneficial interactions with our Stakeholders and Registrants. We appreciate there are certain situations whereby a registration falls outside of the conditions of authorisation, for example, expired refresher training. Whilst we are unable to facilitate continued registration outside of these conditions, we are always willing to assist where possible and we urge you to get in touch with HETAS if you ever need assistance. We always welcome feedback from you and you can contact us on [email protected] at any time.

Learn about UKAS

UKAS is the National Accreditation Body for the United Kingdom. UKAS is appointed by government, to assess and accredit organisations that provide services including certification, testing, inspection and calibration. Learn more about UKAS on their website.


HETAS, Severn House, Unit 5 Newtown Trading Estate, Green Lane, Tewkesbury, GL20 8HD