HETAS Approved Retailer – the scheme for quality stove and solid fuel retailers.
The application process for quality stove retailers is really straightforward, and you can download the relevant forms at the bottom of this page.
What training will be required to join?
Appropriate advice in the retail store is the cornerstone to your customer enjoying maximum safety and efficiency from their new appliance. This includes the selection of a stove that is appropriate for the customer’s needs and their home, advice on fuels and taking measures to ensure the customer is aware when appropriate maintenance should be carried out. With all this in mind the HETAS course HETAS Approved Retailer is the minimum training required for at least one member of your showroom staff. See Training Course information for details of the course content and a link to the training dates available, and which of our nationwide network of training centres may be the most convenient for you to get to. For the first time, HETAS is able to deliver the course in the retailer’s own showroom for a group of four or more. Contact our Training Team on email@example.com to find out more about our bespoke training courses.
How will it be regulated?
HETAS has a team of inspectors travelling around the UK covering solid fuel installations from our registered installers. If they are in your area we may ask them to visit your store. Checks that requirements are being met will be made and reported, such as clear labeling on your display appliances. As an Approved Retailer we are here to help you, so welcome suggestions from prospective and already Approved Retailers on ways we can improve the scheme and support your business.
As well as our monthly newsletter, access to dedicated insurance services receiving a copy of the HETAS Guide to Approved Products and Services for your store and appearing in our popular online ‘find retailer‘ search, another advantage of HETAS Retailer Approval is access to mediation. Although these are very rare, any complaint from a member of the public about a HETAS Approved Retailer would be assessed fairly to establish the facts on both sides and come to an agreement or a suitable way forward.
How much will it cost?
The annual fee to be a HETAS Approved Retailer is just £164 (+ VAT). For those retailers that are already a HETAS registered business the annual fee is set at a reduced price of £114 (+ VAT). Various consumer Advice sheets and leaflets on a number of useful subjects are available to purchase from HETAS or free to print from PDF’s. Promotional extras such as window stickers, approval magnets and ID cards for H002-trained instore retail advisors are available also.
Application Pack Documents via post (PDF) and email (MS Word):
Want to find out more? Contact the HETAS team on 01684 278170 or email firstname.lastname@example.org.
HETAS also works closely with the Stove Industry Alliance, find out more about their work at www.stoveindustryalliance.com and the work they do to promote stove retailers.