Advice Hub

Welcome to the HETAS Advice Hub

Here you will find all you need to know about anything stove related. From choosing the right stove for you through to top tips on how to burn better, lighting your fire, making sure your fuel is Ready to Burn and everything in between.

Working together for a cleaner and safer environment.

Before you purchase

Keeping you safe – rogue traders, logo misuse, and imitation businesses

The HETAS team detail how to identify rogue traders, logo misuse, and imitation businesses to help you keep safe.

Safety Advice for Installations of Fireplace Surrounds

Installing fireplace surrounds safely is an important issue. The HETAS team cover important safety tips to consider before installation.

Consumer Guide to Ecodesign and Defra

The HETAS team has put together a simple guide to give you an overview of Ecodesign and Defra Exemption requirements.

Do I need my chimney lined?

One of the most common questions the HETAS team is asked on our helpline. Our useful guide will help you decide if you need a liner.

Are you in a Smoke Control Area? (SCA)

The HETAS team provide an overview of Smoke Control Areas and what this means if you’re looking to install a stove in an SCA.

After your installation

Your Certificate of Compliance

Customers using a HETAS Registered Installer in England and Wales will receive either a HETAS Certificate of Compliance (Building Regulation Compliance Certificate) from the installer on the completion of installation work or through the post if the installer notifies the installation online. Your installer will let you know which method of certification they will be using. You can also order replacement certificates using our self-service search and order.

Springtime stove maintenance

The HETAS team detail some stove maintenance checks that you can do during springtime when your stove is not in use.

Top tips for keeping your stove glass clean

The HETAS team have put together some top tips for keeping your stove glass clean, so you can continue to enjoy the perfect view of those flames.

Top tips for using your wood burner responsibly and safely

Burning responsibly and safely will increase the efficiency of your stove and reduce its environmental impact.

How to choose the correct fuel for optimal burning

Every stove user has a responsibility to burn correctly. Following these top tips will help you continue burning optimally and responsibly.

How to light a fire

Lighting a fire can sometimes be difficult and there are countless guides on the internet. Our team has pulled together the best guidance available so you can get it right first time.

Refuel your appliance safely

Recent research has raised the issue of refuelling a fire, so we have put together some tips to help you safely refuel.

Safe Disposal of Ash from Your Stove

HETAS is advising homeowners to safely dispose of ash from their wood burning and multi fuel stoves following a recent carbon monoxide incident and house fire.

Moving Home?

If you’re moving home, the HETAS team have put together a useful guide about what documentation you require when the property has a stove.

Are you using appropriate fuel for your log burner?

If you use a solid fuel appliance it’s important to ensure you are using an appropriate fuel for your stove.

What is creosote and why is it dangerous in your chimney?

Creosote is a highly flammable, tar-like deposit in a chimney that consists of soot, chemicals, and a range of particles originating from incomplete combustion when burning wood.

Top Tips

What is an uncommissioned stove?

An uncommissioned stove, also referred to as a decommissioned wood burner, relates to a stove that has been disabled by a HETAS Registered Installer pending maintenance or further inspection.

Why do I need my chimney swept?

If you use a stove or an open fireplace, getting your chimney swept is essential. An unswept chimney can cause extremely dangerous hazards.

What does a chimney sweep do?

When you book a chimney sweep, the work they undertake will entirely depend on the condition of your chimney. This article will explain what a chimney sweep does and how you can prepare for your visit.

Log storage – how to store your firewood correctly and safely

Log storage is something that can easily be overlooked; follow this guide to store your firewood correctly and safely.

Why do I have creosote in my chimney?

Creosote occurs naturally when burning wood. However, there are irresponsible burning practices and appliance oversights that can contribute to larger, more frequent, and dangerous build-ups.

Why does my wood burner smell?

Part of the aesthetic of your wood burner is the cosy fireplace smell – this familiar smell is not something to worry about! However, your stove may require investigation if it has started producing odours that are new, stronger than usual, or out of place.

Chimney sweep equipment – everything you need to sweep a chimney

HETAS Approved chimney sweeps come equipped with the wide variety of tools needed to tackle any sweep.

How to save money on a chimney sweep

Having your chimney swept is a necessity, regardless of how often you burn. This article includes cost-saving tips for your annual or bi-annual chimney sweep that will protect your wallet and your health.

Cost-saving tips to beat the energy crisis

We know many of you will be looking for cost-saving solutions to beat the energy crisis this winter, find some tips to utilise the heat from your stove.

A stove users guide to enforcement

This is an educational HETAS guide for stove users covering the legislation and enforcement that you need to be aware of.

Need some help?

HETAS is concerned with the safety, technical standard and compliance to Building Regulations of the work carried out by its Registrants.

We do however understand that complaints can arise from time to time. Where concerns are raised, we encourage consumers to first discuss the issues directly with the installer. If you still have concerns or where this is not possible, please get in touch with our helpful team for support.

HETAS Ltd

HETAS, Severn House, Unit 5 Newtown Trading Estate, Green Lane, Tewkesbury, GL20 8HD