Latest HETAS Approvals

Latest HETAS Approvals

It’s been a busy few months for product approvals with the heating season now in full flow. We have welcomed a number of new manufacturers into the HETAS Guide. With nearly 1,500 products, you’ll find the right one for you.

New to HETAS

In recent months we have welcomed a number of new manufacturers into the HETAS Guide, including Jøtul, Henley Stoves, The Woodford Collection, Hase-Kaminofenbau, Scandia and Zero Ridge.


Jøtul is one of the world’s oldest producers of stoves, inserts and fireplaces. Building on a proud Norwegian heritage, they have combined fine craftsmanship with the art of coping with the cold for 160 years. Jøtul is a worldwide brand and a global market leader sold in 43 countries on six continents.

Click here to view Jøtul’s products.

Jøtul website:

 Henley Stoves

Henley Stoves is one of Ireland’s leading stove companies based in Kerry with an extensive background in the stove industry. The core aim at Henley is to provide a genuine quality product at affordable prices and to provide an exceptional customer service.

Click here to view Henley’s approved products.

Henley website:

The Woodford Collection

Brought to you by the team at Flue & Ducting, The Woodford Collection is a hand-picked luxurious range of Multi Fuel Stoves and Fireplace packages, designed for modern living but keeping the traditional values of every British home at heart.

Click here to view Flue & Ducting’s approved products.

Woodford Collection website:


Based in Trier, Germany, where all their products are hand built with a goal is to create stoves that are balanced and harmonious in shape and form. Simple, classic and timeless and in combination with outstanding fire know-how and skilled craftsmanship.

Click here to view Hase-Kaminofenbau’s approved products.

Hase-Kaminofenbau’s website:


An Australian owned family business based in Melbourne, Scandia has been manufacturing wood fires and stoves for over 65 years. They take inspiration from Scandinavian design, their quality of life and their strong ideas around democracy.

Click here to view Scandia’s approved products.

Scanida website:

Zero Ridge

Zero Ridge is one of the UK’s leading biomass heating solution provider, with a high quality product range, of meticulously designed and efficient wood log, wood pellet and wood chip boiler systems from HDG and SHT.

Click here to view Zero Ridge’s approved products.

Zero Ridge website:

Also adding products to the HETAS Guide in recent months:

HETAS approves a wide range of products, from stoves and biomass appliances, chimneys and liners through to a arrange of ancillary equipment. Visit the Product Search to find the right product for you.

What is Google My Business

What is Google My Business?

Some helpful advice from Which? Trusted Traders…

  • Which? Trusted Trader LogoGoogle My Business enables local businesses to manage their online presence and improve their visibility in Google searches.
  • Google My Business enables local businesses to manage their online presence and improve their visibility in Google searches.
  • Google My Business is a service provided by Google that literally puts your business on the map. It’s a handy business tool that costs nothing to set up and improves your search ranking and makes it easier for customers to find you. It’s easy to use and only takes a few moments to set up, but many businesses simply overlook it or don’t realise it’s there.

While the Which? Trusted Traders and HETAS websites gives you a great online presence linked to trusted brands, it is always a good idea to improve your visibility on a general Google search. Creating and verifying your Google My Business profile helps synchronise all your business listings on Google platforms (maps, general search, Google+).

When you have completed your listing and someone searches for you online, they will find your business profile. This is what the Which? one looks like:

In addition your business premises will appear on Google maps like this:

Create and Manage your Google My Business listing

Creating your listing is very easy. Go to Google My Business and follow the straightforward sign-up process. You need to fill in a template with details about your business name, address, business area, telephone numbers and so on. You can add as much little detail as you like – it can helpful to add photos, directions and business hours to help customers get in touch.

Keep your listing up to date to allow existing and potential customers to find your business details more easily. You can edit your listing when needed. This can be particularly useful around bank holidays to indicate when you are open, for example.

It’s up to you how detailed you want to be, but much like your Which? Trusted Traders profile, you can add images of your work and videos to encourage other potential customers to use your business. Check our guide to how to get the best pictures on your profile, to ensure you’re getting the best images.

If you have more than one business location, you can add these in bulk from the handy Google My Business dashboard. Google My Business also allows you to see how many people are viewing your business and look at the traffic to your website.

Which? Trusted Traders

As you know, Which? Trusted Traders and HETAS are two not for profit organisations that have a longstanding relationship. The partnership was designed to raise the profile of reputable HETAS installers by further endorsing your accreditation with HETAS.

As your a HETAS registered installer, you get a 50% discount on the first 6 months of being  a Which? Trusted Trader. Click here to find out more about the Which? Trusted Traders scheme and request a call back from our helpful team.



The insurance your standard policy doesn’t cover

Contractors – the insurance your standard policy doesn’t cover

HETAS Insurance Services LogoYou’ve renewed your Public Liability, signed off on the Professional Indemnity, and your Products Liability is all up to date. You’re covered for every eventuality…..or so you think.

While your three standard types of contractor insurance will certainly work to protect you and your business against common threats, there are still certain, more specialised risks which your standard insurance won’t cover.

Every business is different. Take a look at these additional insurance options, to help you consider what you might be missing when it comes to your business cover.

What might be missing

  • Cyber Liability

Cyber security is a rising concern amongst business and will not be covered under standard contractor’s insurance.

However, Cyber Liability insures you against a whole range of possible incidents, covering the costs of hacking, loss of data and any damage or loss caused by a computer virus.

  • Crime

 In recent years there has been a huge rise in social engineering scams, where individuals are deceived into transferring money the business doesn’t owe.

Different to Cyber Liability, a Crime policy provides cover in the event of theft by both employees and third parties, inclusive of electronic fraud. Some Cyber Liability policies may include this.

  • Office Contents and Computers

One of the most inexpensive types of cover, Office Contents Insurance is overlooked by contractors surprisingly often. But this sort of cover could prove invaluable in a number of high-risk situations including fire, theft, flooding and accidental damage. This kind of policy can even be extended to include remote devices such as laptops and smartphones.

  • Employers’ Liability

A statutory requirement for any employer, Employers’ Liability offers up to £10m indemnity, covering you should any of your employees suffer accident or injury in the workplace.

  • Public and Products Liability (for work in the Public Sector)

Did you know that public sector bodies such as councils, schools and hospitals expect Public and Product Liability beyond the limit of your standard policy?

You could be asked for a limit of indemnity of £10m or higher, and will need to ‘top-up’ your main policy in order to be covered for this work.

  • Directors’ and Officers’ Liability

This type of insurance is designed to protect the Directors and Key Managers of your company against pay-outs for actual or alleged acts of wrongdoing. This includes protection against breach of trust, breach of duty, negligence and defamation.

  • Increased Cost of Working

If your business earns most of its income from work outside of your permanent premises, Increased Cost of Working will act as a more specialised form of Business Interruption, covering you in the event of damage such as fire or flooding at your premises.

This policy will insure you for all extra expenses incurred to help you maintain the running of your business, including additional rental costs, employee overtime and ‘business as usual advertising’.

For further information or for advice on any additional insurance options for your business, contact HETAS Insurance.

This is a marketing communication.


HETAS Insurance Services is a trading name of Jelf Insurance Brokers Ltd which is authorised and regulated by the Financial Conduct Authority (FCA). Not all products and services offered are regulated by the FCA.  Registered in England and Wales number 0837227. Registered Office: Hillside Court, Bowling Hill, Chipping Sodbury, BS37 6JX. FP18.625


RHI Emissions certificates

RHI Emissions certificates

Applicants for the Renewable Heat Incentive (RHI) with biomass boilers must submit an emissions certificate or environmental permit for their boiler with their application. Make sure you are supporting your customers to get it right first time.

Applicants for the Renewable Heat Incentive (RHI) with biomass boilers must submit an emissions certificate or environmental permit for their boiler with their application. If you cannot find the certificarte you are looking for on the RHIECLIST website, the new process can assist you.

Ofgem has seen that some applications have had difficulty in getting acceptable certificates for their boilers so they have created the certificate template below to help testing laboratories ensure all air quality information they require is included when a certificate is issued. Please pass this template to your manufacturer to alert them to what you need.

This certificate has recently been updated but previous versions of this template may still be used and submitted as part of your application.

For tips on how to complete the certificate, see the Ofgem update for biomass boiler applicants.

Hotting up at Woodsure

Ready to Burn LogoHotting up at Woodsure

The team at Woodsure has returned from a successful APF ready for the heating season as the Ready to Burn scheme continues to go from strength to strength. Have you teamed up with your local supplier?

You will have all seen our recent coverage of the ongoing Defra consultations regarding air quality. Launched in August and running through until mid-October the latest consultation is focused on cleaner domestic burning of solid fuels and wood. At APF the Woodsure team spoke to large numbers of wodfuel suppliers on the impact of any possible changes to their business. This ranged from national suppliers and importers through to local suppliers, coppice businesses and tree surgeons. In conjunction with Confor, a positive seminar session took place on the Friday, allowing firewood suppliers to air their views. The seminar comments have helped form part of the consultation feedback from Woodsure.

This consultation gives more detail about the proposals set out in the Strategy, focusing on the domestic use of solid fuel in England considers what further steps can be taken to encourage households to make a change from dirtier to cleaner fuels, with some key areas of focus:

  • Consumers who burn traditional house coal switching to alternative fuels (e.g. low sulphur manufactured solid fuels);
  • Consumers switching from wet wood to dry wood (with a moisture content of 20% or less);
  • Introduction of sulphur limits and smoke emission limits for all manufactured solid fuels.

It is here that Defra confirms that “We are not considering banning domestic burning. The government recognises that households have installed wood-burning stoves and the government is not seeking to prevent their use or installation.”

Fuel Focus

Section 2 of the consultation is looking at wood. Specifically focusing on firewood the proposals in this more detailed consultation include:

  • Restrictions on the sale of wet wood for domestic burning so that it can only be purchased in volumes over a specified cut-off point

The consultation states:

From the responses to the Call for Evidence, there was conclusive support for restrictions on wet wood sales, either covering all wet wood or sales of volumes under 2m3. Some
respondents expressed concerns highlighting existing shortage of supply. Other concerns reflected that many fuel suppliers are quite small and therefore more vulnerable should we
opt to make this change (with little storage space to store larger quantities of wood, for example).
Net bags of logs sold by retailers such as service stations, DIY stores and garden centres generally contain wet wood and are likely to weigh between 5 – 15kg. These nets will
occupy much less than 0.5 m3 volume each (probably closer to 0.1m3). This quantity of logs is likely to be sufficient to keep a stove lit for a few hours and is a convenient size to
be picked up and carried home for immediate use. However at present there is nothing to advise the consumer that this wood is not ready to be burned, and needs seasoning
before use.
As expected, responses to the Call for Evidence suggested that only a minority of households burn wood as a primary heat source. They also indicated that wood-burning is
less common among low-income households who tended more towards burning coal. In order to implement this phase out, government intends to build upon the existing
industry led Ready to Burn certification scheme. What this means is that anyone wishing to sell wood in volumes under the specified cut-off will need to apply to the industry’s certification agency or equivalent (currently Woodsure). Enforcement will be carried out through the certification agency’s audit process complemented by Local Authority enforcement through Trading Standards.

Woodsure leading the way

As the UK’s only woodfuel accreditation scheme, Woodsure is ideally positioned and now has well over 50 accredited suppliers signed up to the Ready to Burn scheme, from national and local suppliers to seasoned and kiln dried. These suppliers are required to identify on their packaging that their product is indeed ready to burn, with each supplier being given a unique ID code. CVisit the Ready to Burn website to see if your supplier has met the standard.

Not only does the Woodsure Ready to Burn scheme focus on moisture content, it also ensure legality of the firewood that the supplier is using. The Woodsure website has a useful guidance on legality of firewood.

If you are interested in joining the Woodsure scheme, the team can be contacted on or call 01684 278180.

Consultation Closing

The consultation closing date is fast approaching, so please take a few moments to have your say. The closing date time is 11:45pm on 12 October 2018. Click here to view the details of the consultation and to have your say.

BS8303 standard update

BS8303 standard update

In the latest HETAS Technical Bulletin we updated our registrants on the imminent changes to BS8303. In this article we highlight some of the key changes to the standard that will impact upon registered installers.

Over recent years, the industry through the UK BSI standards committee RHE/28 have been working hard in reviewing and updating the requirements contained in the solid fuel recognised standard BS 8303: 1994 Installation of domestics heating and cooking appliances burning solid mineral fuels. With the new standard due for publication and release in the coming days, it is important for registered installers and other industry personnel to be aware of the relevant changes, which include more up-to-date installation practices that better reflect the products and materials available on today’s market.

HETAS will continue to publish ongoing information to its registrants on the new alternative approaches contained within the BS 8303 standard through its technical bulletin publications, as well as an update to the current HETAS H003 and H003 refresher training courses to include the relevant requirements.

Application of the Standard

HETAS continue to receive queries relating to the appropriate application of any provisions contained within recognised BSI standards, and how they can be applied with continued re-assurance in meeting the UK Building Regulation requirements. For solid fuel installations, page 40 of Approved Document J gives clear guidance on this issue by means of stating the following;

Alternative Approach

The requirements may also be met by adopting the relevant recommendation in the publications listed below to achieve a level of performance equivalent to that obtained by following the guidance in this Approved Document:

  1. BS EN 15287-1 Design, Installation & Commissioning of chimneys for non-room-sealed heating appliances
  2. BS 8303 Installation of domestic heating and cooking appliances burning solid mineral fuels

The important part of this statement is the word “equivalence”, which ensures that by way of adopting the approaches given in these two recognised standards that the installation is no less safe than what would occur by following the technical guidelines given within the Approved Document.

So what will change?

With the original standards last publication coming in 1994, the new standard will look more closely at covering the basic requirements surrounding more highly efficient closed appliances, and base less emphasis on new installation of inefficient opened fire appliances (covered in more detail in BS 1251:2015). This will include provisions for the hearth, recess construction, closure/register plate, air supply and maintenance.

There are two principle additions to the upcoming standard amongst the other covered that were not previously contained within the 1994 version, mainly constituting requirements for

  • The appropriate heat shielding of a freestanding appliance (not situated in a builder’s recess) up to 7kW nominal output in scenarios of lightweight timber construction properties
  • Information on the design, installation and assessment procedures relating to the installation of dedicated external air supply appliances.

The annex will also include updated commissioning guidance relating to the methods for commissioning flues and installations of varying types, using the industry recognised smoke and spillage test procedures.

Shielding of Combustibles

The standard will contain caveats for the appropriate protection of combustible materials when using a shield in a freestanding configuration, and state the required clearance and air gaps distances. In particular;

  • Use of a 1.5mm galvanized steel metal shield, affixed with non-combustible fixings to maintain an air gap of 25mm between the shield and the wall
  • Shield protrudes at least 300mm above the top surface of the appliance and extend to the edge of the hearth horizontally
  • The shield shall be open top and bottom to allow the flow of cool air between the shield and the wall
  • Distance from the appliance rear to the outer surface of the shield of at least 95mm and at least 90mm from the side of the appliance to the outer surface of the shield (if near to an adjacent wall)

Dedicated External Air Supply

The annex to the new BS 8303 will contain information to the appropriate design, assessment and commissioning of appliances with a dedicated external air supply, in line with HETAS technical guidance document HETAS_TN_0020. These include;

  • Ensuring installation of a dedicated external air supply kit is completed in line with manufacturer’s instructions, including consideration for the duct diameter, total length, air inlet terminal position and duct material specification
  • Appropriate risk assessment and commissioning procedures are undertaken to understand the properties current ventilation and air tightness, appliance roomsealed properties and again ensuring manufacturer instructions are available and met.
  • Appropriate smoke tests are completed, including with any extract running, and spillage test when the door is opened for refuel.

Further details and assessment/commissioning forms are available within the current version of HETAS_TN_0020, which is available on the technical area of the HETAS website at

If you have a technical question you can contact the team on 01684 278194 or email


Which Trusted Traders

Which? Trusted Trader LogoWhich Trusted Traders

As you know, Which? Trusted Traders and HETAS are two not for profit organisations that have a longstanding relationship. The partnership was designed to raise the profile of reputable HETAS installers by further endorsing your accreditation with HETAS.

Which? Trusted Traders fills an important gap in the market. A completely free-to-use service for all consumers, not just our members, Which? Trusted Traders exists to help people

find local traders they can depend on. At the same time, it gives trustworthy traders the recognition they deserve. While there are already a number of trader schemes in the marketplace, none can provide what Which? Trusted Traders provides – an endorsement from the UK’s leading independent consumer organisation.

When you’re endorsed by Which? you know it means something.

And Which? Trusted Traders is no different. Our trading standards professionals carefully assess every applicant to ensure they meet our high standards and look at the consumer element of your business. The assessment has been referred to as a ‘Health check’ and we will provide valuable advice on your paperwork, insurance (you’d be surprised how many traders are not covered for elements of their work) and ensure that your consumer facing element is fully compliant with best practice and consumer law.

“We know Which? has a great reputation and are a trusted well known company. Customers like to be put at ease with knowing necessary checks have been made on traders and feel more comfortable being able to view trusted feedback before they choose to go ahead. We feel that by being a Which? Trusted trader member we have made it easier for customers to secure work with us and feel at ease using us as a company.”

‘Lewis Sweet – South East Stoves & Fires’ – 21st September 2018

In other words, it’s not something we give to everyone. But, if your application is successful, then you can start reaping the many rewards:

  • Benefit from the association with Which? Trusted Traders by displaying the endorsement icon alongside your own business logo & HETAS logo
  • Your own business profile featured on the Which? Trusted Traders website
  • A dedicated account manager to help you make the most of your endorsement and offer advice should you need it
  • Regular updates to help you stay on top of any legislative or regulation changes
  • Access to an Alternative Dispute Resolution (ADR) service to help resolve any customer disputes
  • A subscription to the Which? Magazine

“We are prouder, have happy, safe customers. This results in more work, need I say more.”

Robert Wallace – Chimney Sweep, Chimney Build – 21st September 2018

As HETAS and Which? Trusted Traders are in Partnership, we can offer you a 50% discount on your first 6 months of being a Which? Trusted Trader. The application fee starts from £200 + VAT to get assessed for businesses with less than 19 employees. To find out more, please call us on 0117 981 2929 and quote PA-LEAF. Lines are open Monday – Friday 9am – 5pm. Alternatively, you can request a call back via

An Inspector Calls

An Inspector Calls

An on-site audit is an essential part of registration with HETAS, but it also provides an opportunity to meet with your local inspector and discuss technical issues face to face. The team provide you with a handy check list for inspections.

New registrants are required to be assessed annually for the first two years following their initial assessment to establish a clean track record. Existing registrants with a proven track record are assessed on a risk based method. This will involve a minimum of one on-site assessment of each existing registrant’s work every three years.

It is important to understand that the inspector isn’t trying to catch you out, but is simply assessing your installation for compliance with the relevant Building Regulations, relevant Standards and manufacturer’s instructions.

Where an inspection request has been made, it is important that you accommodate this and communicate with the inspector as soon as possible, to avoid issues with your registration.  It is also important that you meet the inspector and use the opportunity to discuss concerns. Be aware that there is a cancellation fee for missed appointments, as inspectors are not able to fill the time slots at short notice, so should you have any issues in arranging an inspection at the time and date requested by the inspector, please do make contact with the inspector so the necessary arrangements can be made.    HETAS doesn’t want to be in the position of suspending your registration due to a failure to arrange an inspection, but we must meet our requirements set by Government.

The Inspection

There is a handy checklist that is sent out with the inspection request, which details what to expect and any items that will be required on the day.  This includes relevant paperwork (copy of contract, manufacturer’s instructions, copy of Building Regulations and Technical Handbook, commissioning sheet and Certificate of Compliance) and test equipment, such as smoke pellets and flue draught gauge. Click here to view the inspection checklist.

The inspection comprises of a visual inspection, technical discussion and observation of testing/commissioning procedures.  Inspectors make it as informal as they can and will always try and make time to answer any questions you have during the process.

Inspections are a great way to speak to HETAS, as inspectors are in constant contact with main office.  Feedback is important, so please make the most of this time.

You will have likely met your inspector before.  The current HETAS inspection team is made up of the following:

  • Alan Young
  • Paul Cichy
  • Clive Stansfield
  • Mick Waumsley
  • Ray King
  • Lee Yanez
  • John Gregory
  • Warren Bellinger
  • David Fleming
  • Jim Howes

Get in touch with the HETAS team on or call us on 01684 278170. Click here for other latest news.

Let Prompt Payer support you

Let Prompt Payer support you

For over five years HETAS installers have been benefiting from Prompt Payer membership as part of their registration. There are so many reasons to use this free benefit, along with some new benefits being added this year.

Prompt Payer exists to help our members generate more business and get paid on time. Late payment is one of the biggest threats today and we do our best to make sure your business is protected. Prompt Payer has been working in partnership with HETAS for over five years and installers have been making the most of the benefits available. Every year Prompt Payer has assisted our installers in recovering unpaid invoices and ensuring processes are properly in place to secure payment.

So how does it work?

  • They follow a debt collection procedure, as set out by the Financial Services Authority
  • Where applicable, calculate and add interest and charges as permitted by the Late Payment of Commercial Debts Act 1998
  • Provide you with a paper trail in case of court action
  • They are on your side and have heard EVERY excuse
  • Prompt Payer will help you through the court process if required
  • Take the stress away
  • Membership is already paid for by HETAS, they take NO collection fee

Nearly 50% of all invoice are paid late, yet 79% of business don’t charge interest that they are allowed under Law. Get in touch with Prompt Payer if you have unpaid invoices and see how they can support you.

Additional Benefits

There are additional benefits to membership with Prompt Payer, including access to a legal helpline and GDPR support packages. This month Prompt Payer is launching its Discount Marketplace, where you can enjoy discounts, rewards and perks on thousands of the brands you love in a variety of categories. Click here to find out more and access the Benefit Hub.

More Information

For more information visit or email


Mediation Services

ProMediate Mediation ServicesMediation Services

HETAS is pleased to be announcing the launch of ADR services to our registrants in partnership with ProMediate. ProMediate has a nationwide reputation for it’s mediation services and is registered with the Civil Mediation Council.

Alternative Dispute Resolution

Since 1st October 2015 all UK businesses have to be able to provide details of a certified Alternative Dispute Resolution (ADR) Provider when a complaint has been made which cannot be resolved by their own internal complaints process.

ProMediate can offer a time and cost efficient approach to this issue, and is also registered with the EU platform for online consumer complaints.

The business does not just deal with disputes when they arise but also provides information and resources to members through its Members’ Area, and a newsletter to help members to deal with disputes before they get to a contentious stage. It guides its members through the choices they have to make about ADR versus litigation and the Court process.

ProMediate has a nationwide reputation for mediation and is registered with the Civil Mediation Council as well as its consumer ADR scheme being certified by Chartered Trading Standards Institute (CTSI).  The business has over 20 independent ADR Officials experienced in all forms of Alternative Dispute Resolution, including Accredited International Online Mediators.

It is already chosen ADR supplier to major retailers. Many of its ADR Officials have a wealth of experience of dealing with disputes of all kinds including builders and tradespeople, proving an ideal match to work with HETAS.

Find out more

For more information on this new service visit the HETAS Technical Area to find out more about this new ADR service or click here to visit the ProMediate website.

You can also contact ProMediate by phone on 0203 621 3908, mobile on 07827 961764 or email them directly on