Air Pollution in the news

Air Pollution in the news

Statement from HETAS

HETAS is aware that the news is full of stories about air quality and mixed within the greater problems of transport are dramatic headlines about wood-burning.

Both HETAS and Woodsure have been working with Defra over the last year providing support and solutions where our industry will be part of the solution rather than part of the problem.

The London Mayor’s office have been equally supportive of HETAS and Woodsure. If you read the articles that sit beneath the dramatic headlines you will see that there is no wish from Defra to ban stoves or wood-burning.

The key issuers are:

  • Burn the right fuel in the right appliance
  • DO NOT BURN WET WOOD – the Defra approach fully supports the Woodsure Ready to Burn scheme as explained in Technical Bulletin #9 sent out last month
  • HETAS would like to see old open fires and old stoves replaced with modern clean burn appliances like Defra exempt stoves, Ecodesign Ready stoves and pellet stoves which can be 80% cleaner in use with the right dry fuel – click here to search for appliances on the HETAS website
  • Installation and servicing by HETAS registered professionals is a major factor in getting installations and servicing right
  • HETAS Approved Chimney Sweeps should be used to sweep chimneys regularly
  • We strongly recommend the use of smokeless mineral fuels as they are low in sulphur and cleaner in use
  • Make use of the HETAS Advice leaflets, available online here, or order via the HETAS Shop
  • Find out more on the website

All these things are incredibly important to our industry and we must educate consumers on fuel, proper installation, appliance use, proper maintenance and sweeping. Always check you’re the user instructions for your appliance or consult with the installer, retailer or chimney sweep on correct use.

The reduction in particulate emissions when using dry wood is incredible. This is the most positive message we can give out and it is based on scientific research. Dry wood is so much cleaner in use and makes stoves work at their best. Other emissions are also reduced markedly when using dry wood. The Woodsure Ready to Burn Scheme and logo gives assurance that the wood logs are up to 20% moisture content and therefore “ready to burn” now. Any wet wood must be seasoned/dried before use.

You can be reassured that HETAS and Woodsure are incredibly active and working closely with Government to get this right and to reduce environmental impact from solid fuel burning so that consumers can enjoy the benefits of solid fuel, wood, biomass without feeling concerned.

Installers, servicing businesses and chimney sweeps have the biggest part to play in educating consumers and therefore reducing environmental impact and protecting our industry.

Stay tuned for the HETAS June e-newsletter next week where we will be issuing further updates.

Click here to get in touch with the team at HETAS.

GDPR is almost here

GDPR is (almost) here!

Last month we highlighted that GDPR is fast approaching! It’s now only weeks until the new regulation kicks in. Luckily Prompt Payer can help businesses needing support with GDPR.

Prompt Payer, the ethical debt recovery specialists has teamed up with Benefits Direct to offer GDPR services for HETAS registrants.

From short online articles to 100 page ‘e-books’, information (and misinformation!) about GDPR is everywhere but are you any wiser as to your own business’s exact needs and how you will need to change your practices in order to comply? Likely not. Listen, you don’t need to read another blog, guide or white paper to get a handle on what you need to do.

You might not even think that the GDPR affects you but the fact is, GDPR affect every single business that holds data on their customers, from sole traders through to huge corporations.

There are also many ‘solutions’ out there offering a one-size-fits all approach to data compliance like template websites that offer no access to data protection experts. Using these services without advice might leave your business vulnerable to a hefty fine from the ICO come 25 May 2018.

However, our solution is different and will help you address your GDPR needs hand in hand with an expert.

What’s on offer?

FREE consultation about your legal needs with an expert. We’ll run through your requirements then put you in touch with a qualified expert lawyer to discuss your needs as an organisation. Call our team today on 0207 1481599 (“Quote HETAS” to obtain special rates) to discuss your needs.

  • FREE GDPR Checklist and Audit so you can explore your requirements.
  • FREE GDPR guidance notes written by data protection experts.

Call 0207 1481599 (Quote” HETAS” to obtain special rates) or submit an enquiry here to speak to someone about your business and what you need.

Member-rate reduced price packages to help you on your way to compliance, whatever the size of your business:

GDPR Package One

ü  GDPR compliant legal document templates which are:

  • Terms and Conditions of Website Use
  • Data Protection Policy
  • Privacy Policy and Cookie Policy
  • IT Security Policy
  • Data Processing Agreement
  • Consent to Data Processing
  • Data Processing Clauses
  • Clauses for Staff Agreements
  • Data Retention Policy
  • Staff Consent Form
  • Privacy Notice to Staff
  • Memorandum to Board of Directors
  • Free Audit Questionnaire

ü  1 hour of legal advice with an expert GDPR lawyer

ü  GDPR Audit document

£295+VAT (30% off usual price for members, usually £385+VAT)

GDPR Package Two

  • GDPR compliant legal document templates
  • 3 hours of legal advice with an expert GDPR lawyer
  • GDPR Audit document
  • 1 hour bespoke GDPR Webinar training with expert lawyer


GDPR Package Three

  • GDPR audit is used by a GDPR lawyer to identify specific compliance work required, a plan of action is agreed and legal work completed.
  • Priced on application (POA).

Bespoke GDPR Webinar Training

  • We can also offer bespoke GDPR webinar training for you and your team to brief your organisation on your data protection needs.
  • Includes a Q&A session
  • Slides and notes forwarded to attendees after session


Don’t leave GDPR compliance until the last minute. Sort your needs out today and avoid unnecessary problems down the line, remember 25 May 2018 is the deadline. To start with a FREE consultation about your needs simply click here


Chasing Debts?

Chasing Debts?

Recent research has shown that small businesses are owed over £700m in unpaid invoices and the wait for payment is now 84 days! It also shows that small businesses spend an extra 14 days chasing debts. How can HETAS help?

Nearly 50% of all invoice are paid late, yet 79% of business don’t charge interest that they are allowed under Law.

HETAS has for a number of years had a business relationship with Prompt Payer whereby Installers will automatically receive FREE premium membership of Prompt Payer as part of their HETAS registration. Membership with Prompt Payer normally costs £250.

Services Available

What Prompt Payer will do for you:

  • They follow a debt collection procedure, as set out by the Financial Services Authority
  • Where applicable, we calculate and add interest and charges as permitted by the Late Payment of Commercial Debts Act 1998
  • Provide you with a paper trail in case of court action
  • They are on your side and have heard EVERY excuse
  • Prompt Payer will help you through the court process if required
  • Take the stress away
  • Membership is already paid for by HETAS, we take NO collection fee

For further advice please use the contact form on or email

Is your fuel legal?

Is your fuel legal?

Recently the Woodsure team provided an update to its members on the legality of woodfuel. The article is really insightful and we wanted to share the update with installers, retailers and sweeps so you can check with your suppliers.

When finding a supplier of the raw material, ensure that they can provide you with proof of Legality and sustainability this can be by the following:-

  • FSC, PEFC or other recognised voluntary certification scheme
  • Management plan in place & valid felling licence
  • Risk Based Regional Assessment (RBRA)

If purchasing from a company who is a member of a voluntary certification scheme it is important to ensure that the licence is valid for the supply you receive.  This can be checked on the relevant scheme website, such as FSC. Simply enter the details and check the product type is valid for what you are being supplied. A description of corewood, rough wood is fine, but if it states card or paper alarm bells should ring as a wrong licence number may have been given.

If purchasing timber that is not covered by a certification scheme, then we recommend that you use one of the other two methods to demonstrate legality.  Felling licences are given for felling on the licensed area of land they are granted for.  There are different types of permission to fell trees: health and safety, planning permission, Statutory Plant Health Notices or thinning of woodland.  Licences can be issued for one off activities or associated with a management plan.  A licence cannot be extended beyond its expiry date and its FREE OF CHARGE to apply for one! A felling licence associated with a management plan normally lasts 5 or 10 years.

RBRA can be used when receiving volumes of timber from within a region.  It assesses the risk of the timber coming from sustainable sources.  The Biomass Suppliers List and Confor have a template that can be used for timber being sourced within the UK and guidance on RBRAs on the government website for those sourcing from outside the UK.

We recommend all Woodsure accredited businesses should request that their timber supplier demonstrates proof of legality and sustainability. It is suggest you record all your suppliers on a simple spreadsheet document showing name, address, licence number, validity date and that you have some form of checking in case licences are revoked, perhaps check the licence numbers every quarter.

Importing Wood fuel

There are two things that you need to ensure when importing firewood into the UK: the EU Timber Regulation (EUTR), and the Statutory Firewood Notification Scheme.

Any wood coming into the EU needs to comply with the EU Timber Regulation (EUTR), which came into force on 3rd March 2013. The regulation affects all who first place timber on the EU market, plus those further down the supply chain.   Anyone importing wood into the UK is affected by this and must show that they have practices in place to ensure the legality of the wood being imported, even as a finished product. A due diligence system must be in place for anyone importing and to comply the minimum requirements are:

  • Full information on the supplier
  • Assessment that the timber being imported is legal and applies to regulation
  • Checked and identified any risks by obtaining any additional information to verify legality.

Templates for this can be found on the Forestry Commission England website.

For those who buy and sell wood further down the supply chain it is essential to record where you buy from and who you sell to.

Firewood notification came into force on 1st January 2017 to assist the Forestry Commission in assessing the pest-risk represented by the trade in fuel wood.  All relevant consignments, irrespective of size/weight, must be notified at least 3 working days prior to landing.  Notification of landing is a statutory requirement and failure to comply is a contravention of the Plant Health (Forestry) Order 2015.  In addition, certain species will also require a Plant Passport.

For more advice on this topic get in touch with the team on 01684 278188 or email

Useful Links

Here are some other useful links on this topic:$FILE/FellingLicenceFAQJuly2005.pdf

New Training Centres

New Training Centres

HETAS is committed to providing an accessible route for industry to train at professional, reputable training centres. We have recently taken on some new training centres to replace some that no longer work in our sector.

Leading the way

HETAS continues to be the leading training provider of solid fuel and biomass training courses for industry. We are pleased to be supported by a network of professional training centres throughout England, Wales, Scotland, Northern Ireland and the Republic of Ireland. These training centres are well established business that have been working within our sector for a number of years. Our full range of training centres can be viewed at

In recent months we have had some changes in the provision of training centres and welcomed the following approved training centres:

John J Doyle Ltd – Located in Belfast, John J Doyle has 90 years of experience in the chimney and flue industry

North West Building Services Training Centre – conveniently located close to Liverpool John Lennon airport offering the full suite of HETAS training courses.

Robinsons UK Technical Training Academy (Exeter) – extending their offering of HETAS courses from their Worcestershire base and now offering courses from the former Stovax training centre.

Gastec Training and Assessments –  a leading supplier of training and assessment services to the utilities industries

As a reminder the range of courses available at HETAS approved training centres includes dry appliance installation, wet systems, system chimneys, pellet stoves and biomass.

To book a HETAS courses, please contact your nearest HETAS Approved Training Centre.

Stove Store Open Day

Stove Store Open Day

20th and 21st April 2018

Meet the Experts at The Stove Store

The Stove Store Cirencester, specialists in the supply and installation of wood burning and multifuel stoves, is hosting a stove event on Friday 21st April, and also on Saturday 22nd April in partnership with HETAS & Woodsure, two industry bodies working to regulate and guarantee the safety and efficiency of wood burning stoves, fuels and services including installers and sweeps.

This is an opportunity to meet the experts and learn about the consumer journey for purchasing, installing, operating and maintaining a stove.  As one of HETAS’ Approved Retailers, The Stove Store Cirencester will bring together several stove manufacturers and provide demonstrations of their latest appliances.

HETAS will be available to comment on wider industry issues including air quality and the Ready to Burn scheme that it is working on with Woodsure and Defra .

The event is open to all and attendance is free of charge.

Who will be there?

The following manufacturers will be at the event;

  • HETA – working room heater pellet stove display and a wood burning demo trailer
  • Pevex – advise/sales person
  • ACR Heat Products – advise/sales person
  • Flue & Ducting – advise/sales person
  • Hunter Stoves – advise/sales person
  • Kiwa Training – Training Centre Manager. Offering show discounts for HETAS Training courses (Friday only )
  • HETAS Insurance (Friday only)
  • Press (Friday only)

There will be working appliances and demos throughout the event. Ample on-site parking. Hot food and refreshments are available throughout the event.

HETAS Technical Training Manager Mike Harvey will be attending on the Friday to answer technical questions.

The store is open from 8.30, however the event will be from 10am – 4pm both days.

You can register to attend the Stove Store Open Day by clicking here.

The HETAS Guide 2018 has arrived

The HETAS Guide 2018 has arrived

HETAS Guide 2018The HETAS Guide 2018 has been published and has a change of look and feel as well as a few tricks up its sleeve. After surveying and talking to users of the Guide we had an overwhelming steer to keep it both hard copy and web based. The question of dropping the hard copy was one with a clear answer from users – keep it going!

Apart from keeping the hard copy format we have listened to the users and have fitted in more approved appliances and equipment in to a thinner and lighter document. This has meant making decisions about how to present information which is now clearer and more concise than ever before.

Alongside the main printed guide, we have the website with numerous search options and new for this year we are offering manufacturers a ‘Mini Guide’; a version of the Guide with just their own appliances listed and some useful supplementary information. The purpose of this is to support customers looking for a particular stove manufacturer and wanting more information from HETAS.

Over 60% of consumer calls to HETAS are from customers wanting to choose an appliance and coming to HETAS first get advice before making that choice. If they enquire about a particular manufacturer we can send an electronic copy of that manufacturer’s approvals in a Mini Guide format without sending the whole Guide. This is something that manufacturers appear to like as it supports and underpins their sales efforts.

A key benefit of HETAS third party approval is that customers can see that any approved stove, chimney, boiler, ancillary product has a third party validation. Customers like the comfort they get from third party assessment and certification. The HETAS scheme looks at more than CE marking and also supports approval schemes like MCS and Ecodesign Ready for the Stove Industry Alliance (SIA).

Another benefit this year is that HETAS is producing comprehensive certification packs for each appliance, chimney/flue and fuel. The certification pack makes clear what tests and checks have been done and clearly demonstrates the product credentials, again giving buyers, specifiers etc, a third party validation of the manufacturer’s compliance with the various requirements.

As more and more products become HETAS Approved we are supporting the manufacturers with better support. Each month the HETAS website gets up to 60,000 visits. With the recent concerns about particulate emissions and air quality, it is more important than ever to show customers that modern solid fuel and wood-burning appliances are part of the air quality solution. Having a new modern, clean appliance to replace any old open fires or old stove helps reduce environmental impact.  Always use clean dry fuel with the Woodsure Ready to Burn logo on it.

Get in touch if you’d like a copy of the HETAS Guide 2018. Click here to contact HETAS.

Latest news from the SIA

Latest news from the SIA

If asked the question Are the PM emissions from wood burning increasing or decreasing, you might well have answered increasing. A new study from Kings College London has shown that across the country PM from wood burning is going down, even with increasing stove sales.

The main reason given for drop in emissions is the replacement of open fires and older stoves with more modern appliances that produce lower amounts of particulate matter (PM 10 and PM 2.5). The study headed by Dr. Gary Fuller looked at the wood burning emissions across most of the main cities in the UK between 2009 and 2014. Most cities showed a decrease in emissions over the period

The outcome of the study reflects the fact that only DEFRA Exempt stoves, with emissions that meet strict DEFRA limits on emissions, can be installed in smoke control areas. The reduction may not have been as great as we would all have liked, as the decrease in emissions is partly offset by the continued use of open fires to burn wood. Although burning wood in an open fire in a smoke control area is not permitted under the Clean Air Act, 70% of the wood burnt in London is on an open fire.

New Ecodesign regulations will come into effect in 2022, and the Stove Industry Alliance (SIA) has already worked with stove manufacturers to have an accredited list of SIA Ecodesign Ready appliances that already meet these new regulations right now.

Burning wood on an open fire is the worst way to burn wood, both from point of view of heat generated and the emissions produced. An SIA Ecodesign Ready stove can reduce PM emissions by 90% compared to an open fire, 80% compared to a 10-year-old stove and over 40% when compared with a DEFRA Exempt stove.

The Stove Industry Alliance (SIA) has proposed an upgrade scheme that would help consumers make the move from an open fire or an older stove to an Ecodesign Ready stove. This could help accelerate the introduction of Ecodesign Ready stoves and the reduction in emissions.

HETAS, the SIA, Woodsure and other industry organisations are continuing to work together to tackle the issues of air quality relating to wood burning.



Your Technical Area

Your Technical Area

Your Technical AreaTechnical Area update – make use of the HETAS Technical Area

Have you made use of your Technical Area? Launched in 2016, the Technical Area is the go to resource for HETAS Registrants. From Bulletins to Technical Notes through to useful links and documents. Recently uploaded is the Ready to Burn Bulletin.

The HETAS Technical Area is a free to use benefit for HETAS registrants and contains a wealth of information to support the guidance provided through your training, helpline support and Technical Handbook.

In the Technical Area you will find:

  • All of the HETAS Technical Bulletins
  • The recent
  • Technical Notes – from thatch guidance to CO alarm positioning
  • All of our e-newsletters (from 2013 onwards)
  • Detailed guidance on Energy Labelling Requirements

In addition this dedicated platform offers useful links, guidance documents and documentation to support registrants in their daily work. Useful links include:

  • COSHH guidance
  • CDM Regulations
  • Working at Height
  • Personal Protective Equipment
  • Asbestos
  • Guidance from Which? Trusted Traders

Back in January the requirement for Energy Labelling for roomheater stoves come into force. Click here to find out more or visit the HETAS Technical Area for detailed guidance.

Click here to access the HETAS Technical Area now.

Your Route to a CSCS card

Your Route to a CSCS card

HETAS is pleased to be working with The Joint Industry Board for the Plumbing Industry in England & Wales (JIB-PMES) in providing HETAS Registered Installers with an affordable and accessible route to achieving a CSCS card. The JIB-PMES is a not for profit organisation existing for the benefit of everyone in the Plumbing Industry. They seek to provide registration services quickly and inexpensively and to resolve any problems in a fair and professional manner.

About the JIB UK-PHMES CSCS scheme

Registration cards are becoming essential for all trades people working in the Plumbing and Heating Industry. The card shows site managers, employers and other trades people that you are qualified for the work you are doing, and have passed a Health & Safety Test. The Health & Safety Test ensures that you have been trained to the required legal standard, and have the knowledge and competence to keep you and your fellow workers safe and healthy.

Cards are available for all trades and related occupations in the plumbing industry. Your card depends on your qualifications and your occupation.

Plumbing Related Occupations Registration Card

Cards are available for all trades and related occupations in the plumbing industry. Your card depends on your qualifications and your occupation.

To be issued with a registration card you must be able to show that:

  • You have the relevant qualifications, either UK or overseas.
  • You have passed a Health & Safety Test or an approved course with a Health & Safety module. Health & Safety tests and exemptions
  • You are working in the Plumbing Industry, or are an apprentice or trainee.
  • You must be residing in England or Wales. If you are living in Scotland or Northern Ireland you should contact the Scottish & Northern Ireland JIB

Blue cards are for operatives with a full Level 2 NVQ Diploma or equivalent. Gold cards are for operatives with advanced qualifications – Level 3 NVQ Diploma qualifications or equivalent.

In addition to the availability of the plumbing cards, a specific dual branded JIB/HETAS card is now available for all HETAS Registered Installers.

To apply for your card visit the JIB-PMES website and download the application form or to discuss your options in more detail, contact JIB-PMES directly using the details below.

The card is valid for up to five years.

For more information visit

Health and Safety Test

All JIB-PMES CSCS card applicants must meet the JIB’s Health & Safety requirements. The card will only be issued on the basis that you have passed the CITB Health, Safety Environment Test in the Construction Industry. Click here to view the routes to achieving the requirements of the Health & Safety test.

How much does it cost?

A card through JIB-PMES costs £35 (standard application, including Smart Card). Click here for the full list of fees.

Contact the JIB-PMES now to discuss your route to getting a CSCS card and quote ‘HETAS’.

Tel: 01480 476925