Mediation Services

Mediation Services HETAS is pleased to be announcing the launch of ADR services to our registrants in partnership with ProMediate. ProMediate has a nationwide reputation for it’s mediation services and is registered with the Civil Mediation Council. Alternative Dispute Resolution Since 1st October 2015 all UK businesses have to be able to provide details of Read More…

What is ADR?

What is ADR? In this latest article, Which? Trusted Traders provide HETAS registrants an update on Alternative Dispute Resolution. When something goes wrong with a product you purchased from a shop, you expect a quick refund or to be able to exchange it without having to jump through too many hoops. The same applies to Read More…

The Consumer Rights Act

The Consumer Rights Act Businesses must adapt to the changes by reviewing their returns and complaints policies, checking their terms and conditions are compliant and training staff to comply with The Consumer Rights Act. The Consumer Rights Act came into force on the 1 October 2015 and replaces a number of laws with regard to Read More…

Alternative Dispute Resolution

The UK government are implementing a European Directive for Alternative Dispute Resolution (ADR). This covers a range of ways for settling a dispute between a consumer and a trader without taking legal action. ADR options (such as arbitration or mediation) can often be faster and better than going to court. Most UK businesses which sell Read More…