Which? Stove User Survey

Which? Stove User Survey Which? has been championing the cause for consumers since 1957, asking probing questions of businesses and manufacturers, and pursuing the answers that put you in the driving seat. A recent survey from Which? highlighted the importance of using professional services when it comes to purchasing and installing a wood burning stove. Read More…

Which Trusted Traders

Which Trusted Traders As you know, Which? Trusted Traders and HETAS are two not for profit organisations that have a longstanding relationship. The partnership was designed to raise the profile of reputable HETAS installers by further endorsing your accreditation with HETAS. Which? Trusted Traders fills an important gap in the market. A completely free-to-use service Read More…

Which? Carbon Monoxide Alarm Testing

Which? CO Alarm Testing HETAS and The Council of Gas Detection and Environmental Monitoring (CoGDEM) are urging customers to purchase audible carbon monoxide (CO) alarms from well-known and recognised brands after a recent Which? report revealed a number of cheap and imported CO alarms to be unsafe and unreliable. Which? recently put a number of Read More…

Tax Return Deadline

Tax return deadline: what traders need to know around deductible expenses? Regardless of whether you carry out the self-assessment yourself or use an accountancy firm, if you’re a self-employed professional in the biomass and solid fuel and heating appliance industry it’s important to be aware of what you could potentially declare as a tax deductible Read More…

Which? Trusted Traders examines the new Consumer Rights Act 2015

The Consumer Rights Act became law on 1 October 2015 and simplified, strengthened and modernised UK consumer legislation. The new legislation consolidates three big pieces of consumer law – the Sale of Goods Act, the Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. Whilst some of the language hasn’t Read More…

The Consumer Rights Act

The Consumer Rights Act Businesses must adapt to the changes by reviewing their returns and complaints policies, checking their terms and conditions are compliant and training staff to comply with The Consumer Rights Act. The Consumer Rights Act came into force on the 1 October 2015 and replaces a number of laws with regard to Read More…

Alternative Dispute Resolution

The UK government are implementing a European Directive for Alternative Dispute Resolution (ADR). This covers a range of ways for settling a dispute between a consumer and a trader without taking legal action. ADR options (such as arbitration or mediation) can often be faster and better than going to court. Most UK businesses which sell Read More…