Tackling Rogues

Tackling Rogues 2018 As an organisation our purpose is to promote the safe and effective use of solid fuels, biomass and related technologies. We want to promote the use of professional installers and root out rogue tradesmen for our industry and we really want to hear from about bad installations that you come across. We Read More…

Which? Trusted Traders examines the new Consumer Rights Act 2015

The Consumer Rights Act became law on 1 October 2015 and simplified, strengthened and modernised UK consumer legislation. The new legislation consolidates three big pieces of consumer law – the Sale of Goods Act, the Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. Whilst some of the language hasn’t Read More…

The Consumer Rights Act

The Consumer Rights Act Businesses must adapt to the changes by reviewing their returns and complaints policies, checking their terms and conditions are compliant and training staff to comply with The Consumer Rights Act. The Consumer Rights Act came into force on the 1 October 2015 and replaces a number of laws with regard to Read More…