Recent Trading Standards action

Recent Trading Standards Action

HETAS continues to work with Trading Standards in bringing about enforcement action against installers who fail to comply with the standards expected. HETAS understands that reputable installers want to see action taken against bad installers and we are working hard to make this happen.

In one case a wood burning stove installer was ordered to pay more than £7,000 after he was prosecuted by Caerphilly Trading Standards for falsely claiming he was registered with HETAS. At a hearing in January this year the business owner was fined a total of £3,920, ordered to pay costs to the council of £1,518.75, compensation to consumers of £1,538.40 and a victim surcharge of £73.

Additionally, a trial set in case of Fife man accused of carbon monoxide risk from badly fitted stove has been adjourned a number of times. The latest trial of the case brought under consumer protection legislation related to alleged incidents at two separate properties between June and August 2016. A new date is yet to be advised. The length of time taken in this case highlights the complexities with enforcement action, however, HETAS will continue to work with Trading Standards in pursuing installers who do not meet the required standards.


The team also wanted to remind our registrants that the whistleblowing process has been in place for a number of years, enabling you to raise concerns that you have identified in your daily work.

The whistleblowing helpline is led by Registration Manager Jo Courtney-Wiggins. Used to ensure consumer safety and prevent bad installations, the whistleblowing helpline is a great resource for those seeking both action and solutions.

Jo says: “We always want to hear about businesses falsely claiming to be HETAS registered, who appear to be misusing the brand or those who do not comply with standards and regulations. As an organisation, our purpose is to promote the safe and effective use of solid fuels, biomass and related technologies. We would implore anyone with any concerns about rogue traders in your area or non-compliant installations to get in touch with HETAS.

“We’re proud to have the support from various sectors, manufacturers and organisations in the industry. Working alongside influential organisations such as BFCMA, SFA, SIA and sweep associations (APICS, The Guild and NACS) allows us to provide the most up-to-date information and informed advice.”

Primary Authority

Bruce Allen, CEO, says: “Enforcement against rogue traders and those pretending to be registered has become more common in recent years, aided by HETAS entering a formal Primary Authority relationship with Trading Standards. We partner with Trading Standards and our registration team have provided numerous and regular Witness Statements to support legal enforcement nationwide.

Bruce continues: “Talking to HETAS installers every day, we know the frustration they can feel about installers who undertake very poor work whether registered with us or not. This year, several businesses have been suspended and/or removed from the registration scheme as a direct result of the whistleblowing procedure. Conversely, when we receive complaints about installers that are not justified we have been able to support installers and present a clear case to the customers concerned. Where there are safety concerns we always want to hear about them and will either act or advise as appropriate.

“Sadly there are times when non-registered businesses misuse the brand and mislead customers. Through our Primary Authority partnership with Trading Standards, HETAS has developed a robust process for dealing with logo misuse. If you are aware of someone misusing the brand, please let us know so we can initiate our processes. In more complex cases we work with Trading Standards and we have several recent cases of enforcement by Trading Standards. Get in touch with the team on along with evidence of brand misuse.”

Bruce concludes: “Ultimately, our aim is to be recognised as the go-to resource for any solid fuel, wood and biomass heating related queries so that we can continue to encourage the improvement of products and promote high standards of quality, design, safety and efficiency. We are very proud of the work we do and always willing to share our insight and expertise.”

Get in touch

The complaints process is available by clicking here. Get in touch with Jo or the team direct to discuss whistleblowing on 01684 278170 or email

Chimney Safety Group

Chimney Safety Group Formed

Chimney Safety GroupOrganisations responsible for the safety and maintenance of chimneys and flues have come together to form a Chimney Safety Group to promote and offer solutions to chimney related problems in the UK.

HETAS (Heating Equipment Testing & Approvals Scheme) is joining forces with APICS (Association of Professional and Independent Chimney Sweeps), The National Association of Chimney Sweeps (NACS) and The Guild of Master Chimney Sweeps to influence legislation, organisations, government departments and standards committees.

The group will draw on the strengths of the independent organisations and will meet to deal with common safety concerns and support awareness initiatives, such as Chimney Safety Week. The unique access of chimney sweeps will be used to influence consumer safety and awareness.

The partnership of equals creates a stronger voice for educating the UK public on chimney and flue issues, with the core aim of reducing air pollution and chimney-related accidents.

CO Alarm Positioning

CO Alarm Positioning

HETAS Technical Note on CO Alarm Positioning GuidanceA number of installer calls received on the HETAS technical helpline relate to the suitable positioning of an appropriate carbon monoxide (CO) alarm and which types of alarms available on the market are suitable for use with solid fuel technologies. Any CO alarm should be permanently affixed in the same room in which the appliance is situated and should conform to the essential requirements of the applicable BS EN 50291:2010 CO alarm manufacture standard.

To aid registrants further in identifying best practice positioning of a regulatory CO alarm and to allow the consumer the highest possible response time should the CO alarm activate HETAS has developed the downloadable Technical Note 0022, providing guidance on alarm selection and positioning, as well as the responsibility of landlords and the importance of educating the consumer on how a CO alarm can save lives if positioned correctly.

Technical Note

The Technical Note should be used as a reference point in conjunction with the UK Building Regulations, as well as appropriate standards. Further guidance can be obtained by contacting the HETAS Technical Helpline on 01684 278194 or email

Visit the HETAS Technical Area to download this latest Technical Note.

Your Technical Area

Your Technical Area

Your Technical AreaTechnical Area update – make use of the HETAS Technical Area

Have you made use of your Technical Area? Launched in 2016, the Technical Area is the go to resource for HETAS Registrants. From Bulletins to Technical Notes through to useful links and documents. Recently uploaded is the Ready to Burn Bulletin.

The HETAS Technical Area is a free to use benefit for HETAS registrants and contains a wealth of information to support the guidance provided through your training, helpline support and Technical Handbook.

In the Technical Area you will find:

  • All of the HETAS Technical Bulletins
  • The recent
  • Technical Notes – from thatch guidance to CO alarm positioning
  • All of our e-newsletters (from 2013 onwards)
  • Detailed guidance on Energy Labelling Requirements

In addition this dedicated platform offers useful links, guidance documents and documentation to support registrants in their daily work. Useful links include:

  • COSHH guidance
  • CDM Regulations
  • Working at Height
  • Personal Protective Equipment
  • Asbestos
  • Guidance from Which? Trusted Traders

Back in January the requirement for Energy Labelling for roomheater stoves come into force. Click here to find out more or visit the HETAS Technical Area for detailed guidance.

Click here to access the HETAS Technical Area now.

Your Route to a CSCS card

Your Route to a CSCS card

HETAS is pleased to be working with The Joint Industry Board for the Plumbing Industry in England & Wales (JIB-PMES) in providing HETAS Registered Installers with an affordable and accessible route to achieving a CSCS card. The JIB-PMES is a not for profit organisation existing for the benefit of everyone in the Plumbing Industry. They seek to provide registration services quickly and inexpensively and to resolve any problems in a fair and professional manner.

About the JIB UK-PHMES CSCS scheme

Registration cards are becoming essential for all trades people working in the Plumbing and Heating Industry. The card shows site managers, employers and other trades people that you are qualified for the work you are doing, and have passed a Health & Safety Test. The Health & Safety Test ensures that you have been trained to the required legal standard, and have the knowledge and competence to keep you and your fellow workers safe and healthy.

Cards are available for all trades and related occupations in the plumbing industry. Your card depends on your qualifications and your occupation.

Plumbing Related Occupations Registration Card

Cards are available for all trades and related occupations in the plumbing industry. Your card depends on your qualifications and your occupation.

To be issued with a registration card you must be able to show that:

  • You have the relevant qualifications, either UK or overseas.
  • You have passed a Health & Safety Test or an approved course with a Health & Safety module. Health & Safety tests and exemptions
  • You are working in the Plumbing Industry, or are an apprentice or trainee.
  • You must be residing in England or Wales. If you are living in Scotland or Northern Ireland you should contact the Scottish & Northern Ireland JIB

Blue cards are for operatives with a full Level 2 NVQ Diploma or equivalent. Gold cards are for operatives with advanced qualifications – Level 3 NVQ Diploma qualifications or equivalent.

In addition to the availability of the plumbing cards, a specific dual branded JIB/HETAS card is now available for all HETAS Registered Installers.

To apply for your card visit the JIB-PMES website and download the application form or to discuss your options in more detail, contact JIB-PMES directly using the details below.

The card is valid for up to five years.

For more information visit

Health and Safety Test

All JIB-PMES CSCS card applicants must meet the JIB’s Health & Safety requirements. The card will only be issued on the basis that you have passed the CITB Health, Safety Environment Test in the Construction Industry. Click here to view the routes to achieving the requirements of the Health & Safety test.

How much does it cost?

A card through JIB-PMES costs £35 (standard application, including Smart Card). Click here for the full list of fees.

Contact the JIB-PMES now to discuss your route to getting a CSCS card and quote ‘HETAS’.

Tel: 01480 476925


Events and Exhibitions

Installer 2018Events and Exhibitions

With the heating season still in full swing, we wanted to let you know about the events and exhibitions where you can catch up with the HETAS team over the next few months and throughout 2018. Read more.

The HETAS team has a busy couple of months coming up with events and exhibitions around the country. Make sure you take some time out of your busy schedule to meet the HETAS team and see what else is on offer at some of the industry events in 2018.

Chimney Sweep Exhibitions

First up in 2018 we have the two chimney sweep exhibitons. At the start of March (Friday 2nd and Saturday 3rd) we will be joining the Guild of Master Chimney Sweeps at the Oxford Belfry for their annual exhibition. The exhibition itself takes place in the College Suite and will be open during the following times:

  • Friday 2nd March 9:30 am – 4.30pm
  • Saturday 3rd March 9:00am  – 3.00pm

Following the exhibition the Guild will have their Annual General Meeting. Please note attendance to the AGM is only available for Guild members.

Find out more on the Guild website.

Following shortly after we head over to the Crowne Plaza in Stratford-upon-Avon for the National Association of Chimney Sweeps Exhibition. Being held on the 13th and 14th April this event will be open to industry and members of the public from 9.30am – 4.00pm on both the Friday and the Saturday.

For hotel room reservations, please ring the hotel directly on 01789 279911 and quote “The National Association of Chimney Sweeps” for the preferential rates.

For more information on the NACS Exhibition click here.

Installer 2018

Bringing together over 3,500 visitors and more than 100 brands, Installer2018 will once again deliver the UK’s plumbing and heating professionals with an event focused totally on them and their businesses – providing solutions to everyday issues that affect the industry.

Taking place at the Ricoh Arena in Coventry, Installer 2018 runs from the 8th to the 10th May. The doors open at 10am each day.

Allowing installers to get hands-on with the products they use on a daily basis is at the heart of Installer2018, which has lots of show features designed with heating and plumbing engineers in mind:

  • HELPDESK – Boilers & Smart Controls
  • Demonstration Zones
  • Live discussion groups involving industry experts
  • Live skill challenges
  • Show-only offers on products
  • A VIP evening

For more information and to sing up for your free tickets head over to the  Installer 2018 website.

Later in the year we will also be attending Hearth & Home and APF alongside Woodsure. More on these events closer to the time.

Keep up to date with our events in the HETAS Events Diary.

Van Insurance

Van InsuranceVan insurance

Your job would be difficult without a vehicle, you need a reliable way to arrive at the worksite with your tools. Motor insurance is a legal requirement if you drive a van on the road. At HETAS Insurance we pride ourselves in providing you with the same great service in commercial vehicle insurance as we do with your business insurance. Read more

Our dedicated team are here to deal with your enquiry, and have a wealth of knowledge when it comes to commercial vehicle insurance. Our offer to members includes:

  • Discounted premiums with select insurers, specifically for HETAS members.
  • Mirrored no claims discount – already receive a no claims discount on an existing vehicle?

We can apply the same discount to any subsequent vehicle. Subject to T&C’s.

  • Unlimited windscreen cover (subject to policy excess).
  • 24/7 claims emergency service (provided by insurers).

In addition to our standard cover we have a number of useful optional extras such as:

Motorists’ legal expenses – designed to give you every assistance following a motor accident.

  • Vehicle breakdown – this includes many benefits such as roadside recovery, home start and European cover, no vehicle age restriction and any driver cover.
  • Keyback cover – providing cover in the event your keys are lost, stolen, or broken. Offers up to £1500 annual cover, and claims don’t affect your no claims bonus on your van policy.
  • GAP (Guaranteed Asset Protection) Cover – If your van is written off or stolen and not recovered there is likely to be significant difference between what you paid and what it is worth, or any outstanding finance amount. GAP cover is there to make up the difference for up to £25k, putting you in a much better position. As well as many other policy features this is available for new and second hand vehicles up to 8 years old.

Our panel of insurers may be able to offer you an improved product or save you money.

Get in Touch

Need van or commercial vehicle insurance?

Call: 01386 712129 or why not drop us an email at


HETAS Limited is an Introducer Appointed Representative of Jelf insurance Brokers.

Hetas Insurance Services is a trading name of Jelf Insurance Brokers Ltd (Reg No. 0837227), which is part of Jelf Group plc (Reg No. 2975376) and is authorised and regulated by the Financial Conduct Authority (FCA). Registered address: Hillside Court, Bowling Hill, Chipping Sodbury, Bristol BS37 6JX (Registered in England and Wales). Not all products and services offered are regulated by the FCA. JIB308.12.17


Setting the Standard

Setting the Standard

HETAS is currently represented/lead on a number of external technical committee groups to allow for influence of technical discussion, with the aim of supporting a positive growth in the safety and quality of the industry, as well as developing resolution to common known issue causing challenges and barriers to industry activity. Read more

HETAS prioritises itself to;

  • Concentrate on areas that give the industry most concern and using technical forums to agree what these are
  • Look at which of the relevant stakeholders can give best quality input into each of these recorded issues
  • Form time limited sub-committee groups to solve and instigate work projects to solve each issue
  • Ensuring focus is in place and resources managed appropriately to meet the required deadlines
  • Continually communicate with members and report statistics and updates on work projects where required and review outcomes

Below is a complete list of committee groups that HETAS prides itself with being involved with, in support of not only HETAS objectives but those of the wider industry and ensuring continued improvement in the safe installation and use of solid fuel appliances, systems, chimneys and flues and their maintenance;

Committee RepresentationSectorManaged ThroughAffiliated PositionWork Items include
HETAS Technical CommitteeSolid Fuel IndustryAssociationHETASChairman• General discussion on industry developments and updates to industry relevant standards
• Development of industry documents/messages for resolution to issues and provide further information
• Main source of communication, to ensure view-points are agreed and the same messages are being relayed throughout entire industry
SIA Technical CommitteeSolid Fuel Appliance ManufacturerSIAMember• Ability to work in partnership with manufacturer industry
• Continued promotion of highly efficient, clean burning appliances in support of Government initiatives and improving air quality
• Lobby and influence government on legislation affecting stoves
B/506 Mirror CommitteeUK Chimney StandardsBSIUK Expert• Influence on matters relating to UK Chimney test standards fed from TC166
• Offer support and the UK’s view on standard and legislation development
• Updates mean more control on inputs for HETAS chimney approval services
BFCMA Technical CommitteeAll Fuel Chimney ManufacturerBFCMAMember• Ability to work in partnership with chimney industry
• Promote the efficient and safe use of natural draught chimneys
• Aid in resolution of some of the more common chimney issues experienced
CO All Fuels Action Forum- Science GroupAll Fuel CO DetectionPolicy ConnectMember• Covers general safety matters relating the safety and emission of harmful substances
• Our representation covers solid fuel activity which is of paramount important against our objectives relating to safety
• Development of documentation to improve consumer awareness on the importance of CO safety
Hot Water Association Technical GroupAll Fuel Heating & Hot WaterHot Water AssociationMember• Ability to work in partnership with Hot Water Industry
• Work in unison on developments affecting solid fuel hot water storage
• Reciprocal communication in identifying areas of issue amongst solid fuel enquiries
RHE-28 Mirror CommitteeUK Installation & Test StandardsBSIChairman• Development of standards work including BS8303, BS 6762
• The UK mirror committee for TC295 allowing access to future mandate and standardisation request information
• Providing continued support and expressing the UK’s view at EU level
RHE/28/0-/01 Recreational CraftUK Boat Installation & SafetyBSIChairman• Development of solid fuel standards relating to installation of appliances on small craft (boats)
• Development of applicable standards including BS 8511
• Addressing information that can be fed back to associations to develop additional guidance, training and procedures
RHE/28/02 Smoke Assessment in Domestic Equipment & ChimneysUK Smoke Testing & SafetyBSIChairman• Responsible for development of British Standards in the field of determining smoke emissions in domestic equipment and chimneys
• Ensuring technical discussion and input into EU developments, representing the UK’s view.
TC295 WG5 – Test MethodsEU Appliance StandardsEU CommissionUK Expert• Development of the unified EN-PME test procedure for emission measurements
• Continual monitoring of appliance test methodology and its success in practice
TC295 WG6 – Ecodesign MEU Appliance StandardsEU CommissionUK Expert• Answer to the Ecodesign method for test performance methods including prEN16510 series
• Ensuring new test method criteria meets expectation and legal aspects of government departments including DEFRA, DCLG etc.
Fuel Industry AssociationAll Fuel AssociationFIAMember• Covering consultation of comments for new energy and performance requirements including UK Building Regulations & SAP
• Communication and influence with government departments on ensuring industry requirements remain robust and fair

In addition to this standards work HETAS has been instrumental in the recent development of Guidance on best practice for the safe installation, operation and maintenance of solid fuel fired catering equipment in commercial premises in partnership with ceda.

Mike Harvey, HETAS Training & Technical Manager, has also been appointed on to the Building Services T-Level Panel; one of the first three new T-Levels announced recently by the Education Secretary, Justine Greening. Mike also sits on the CIBSE panel, representing HETAS for the sector on Solid Fuel and biomass.

Moving Home

Moving home

Moving HomeWhen moving home, it is always good practise to know exactly what documentation you require as part of your home exchange process.

Moving home can be stressful enough so we have put together top tips of what you will need if you have an existing solid fuel appliance:

  • Certificate of Compliance
  • Original appliance instructions manual
  • Latest chimney sweeping safety record
  • Servicing record

Please keep these records in a safe place for future reference and ask for these records when purchasing a new property that has a solid fuel heating system.

Certificate of Compliance

If you have an existing solid fuel appliance, you must handover the original certificate of compliance to the new homeowners. This is so they will have all of the details of the appliance and installation for safety and operational purposes. It is also proof that the work has been carried out meeting Building Regulations and standards.

If the work has been carried out by a HETAS registered installer, then you can contact us on 01684 278170 to ask for your certificate to be re-issued. There is an administration fee of £15.00 plus VAT to re-issue your certificate which can be emailed or sent by post.

Please note; we can only post the certificate to the property address where the installation is registered.

For non HETAS installations, please contact the original installer to ask them for a duplicate certificate. You may be able to contact your Local Authority Building Control Department for support with obtaining a duplicate certificate of compliance.

Original appliance instructions manual

We would encourage you to leave the appliances instruction manual so that the new homeowner will be able to read up on how to use and operate the appliance safely.

If you have lost or misplace the manual, you may be able to obtain a duplicate from your supplier or manufacturer.

The HETAS Product search also contains a large number of appliance instructions. Click here to see if we have the information you require.

Chimney Sweeping Certificate

This is handed over to the new homeowners so they will know when the chimney was last swept.

We encourage having your chimney swept at least twice a year when burning wood or bituminous housed coal and at least once a year when burning smokeless fuels. Click here to search for a suitable fuel for your appliance.

The best times to have your chimney swept are just before the start of the heating season and after your stove has not been used over a prolonged period.  If sweeping twice a year, the second time should be after the peak of the main heating season.

We recommend using a HETAS Approved Chimney Sweep – your local sweep can be found on our website using a postcode search.

HETAS Approved Chimney Sweeps will also be a member of one of the three following chimney sweeping associations:

Servicing Record

All solid fuel appliances require continued maintenance and servicing, to ensure they operate efficiently and safely. A routine service should be carried out at least once a year and must meet the appliance manufacturers’ requirements given in any maintenance instructions.

After a servicing by a HETAS Registered Servicing Technician, a servicing & safety record sheet is presented to yourselves as the homeowner.  This confirms any remedial work required and what checks/tests have been carried out during the service.

When moving home, it would be advisable to leave a copy of your latest Servicing Record so that the new homeowners have confirmation of the last service and details of the appliance.  This will also aid future servicing technicians with having a history of the appliance servicing.

Click here to get in touch with the HETAS team.

Do I need my chimney lined

Do I need my chimney lined?

Liner v’s no liner

One of the most common questions asked on the HETAS Consumer Helpline is Do I need my chimney lined?

There is a regulation that says your installer must satisfy themselves that the chimney is free from defects and suitable for its intended use. When he or she checks your chimney they may find that the only way to provide you with a compliant and safe installation is to line the chimney. If there is any risk that the chimney could leak fumes in to the house they must line it with a suitable re-lining material. There are quite a few choices of system and the most popular is the flexible stainless steel type. It may be an essential part of your installation.

If any work undertaken on the chimney, including installation of a new liner, is done in conjunction with the installation of a heating appliance, then that work is a controlled service and must be undertaken by a competent person, such as a HETAS Registered Installer or approved by your Local Authority Building Control department.

Why line a chimney?

Chimneys are lined for a number of safety reasons. New chimneys may require relining to suit the fuel type being used (a gas flue liner may not be suitable for other fuels). Chimney systems that predate 1965 will often require a modern lining solution for the following reasons:

  • The flue may have lost integrity and can leak smoke into rooms or other part of the building
  • Condensates or tar can seep through chimney walls causing staining, inside or outside of the building
  • Lining with insulation included can improve the operation of the appliance and flue – particularity important when the chimney is situated on an external wall
  • Defective flue systems may be eroded and rough. Thus will cause frictional resistance to the flow of the gases resulting in poor up-draught
  • Large flues over 200mm, particularly ones containing voids, may affect appliance performance. Some appliance manufacturers specify smaller flues for efficient operation

The BFCMA has produced general guidance on the selection and installation of flues and chimneys for wood burning and multi fuel appliances in residential properties. Click here to view the guidance document. Always consult a HETAS Registered Installer prior to undertaking any solid fuel installation work.

The British Flue & Chimney Manufacturers’ Association is Britain’s only Trade Association for factory-made chimney products and works closely with Government, public bodies and other organisations to further the interest of the chimney & flue industry. Click here to find out more about the BFCMA.