Bruce’s Newsletter Welcome November 2017

Bruce’s Newsletter Welcome November 2017

As with last year there will be newspaper stories about smoke and in particular about emissions from wood burning across the UK, with a particular focus on London. Some customers may be nervous about these issues but this is an innovative industry and we have good reason to say that we are part of the air quality solution not the problem.

The next HETAS Technical Bulletin will be shared between HETAS and Woodsure and will give more in-depth information about the technical aspects of reducing particulate emissions through the right choice of appliances and fuel. We already know that using the right “Ready to Burn” dry fuel in great clean burning appliances can reduce particulate emissions by 80% over the emissions from burning wet wood in old open fires and stoves. The scientists working at Leeds, Manchester and Newcastle Universities have been studying emissions from wood and their data  has helped Woodsure in making a decision that logs for domestic fuel must have a moisture content no greater than 20% (wet basis) for the Ready to Burn firewood scheme. High quality wood pellets and clean wood briquettes have moisture contents of 8% to 12% and the European standard for stove manufacturer requires appliance testing at 16% plus or minus 4% (so 12% to 20%). The science confirms these moisture contents as clean and efficient as well as being effective in reducing particulate emissions. There is interesting work asking if logs can be too dry for effective, efficient and clean combustion and we hope to have the results ready for the technical document that we are writing.

Keep a close eye on your inbox for the next HETAS Technical Bulletin or give the team a call to discuss further.

In this edition we also update you on a new guidance document for solid fuel fired catering equipment, the approaching deadline date for the Energy Labelling Directive for roomheater stoves and much more. You can access this newsletter along with all our archives in the HETAS Technical Area.

CEDA and HETAS collaborate on new guidance

CEDA and HETAS collaborate on new guidance

CEDA and HETAS collaborate on new guidanceSolid fuel fired catering equipment has seen a huge increase in popularity in the last couple of years. HETAS has spent the last 18 months in close collaboration with ceda to produce some much-needed industry guidelines. These guidelines are in harmony with the latest version of DW172, the specification for commercial kitchen ventilation systems.

About ceda

CEDA Ltd is the premier Trade Association representing the most professional Catering Equipment Distributors and Service companies in the UK. Click here to find out more about ceda.

With no “ready-made” document available, Peter Kay from ceda has spent the last 18 months in close collaboration with HETAS to produce some much-needed industry guidelines.

Understanding the risk

There are a number of risks associated with this type of equipment including:

  • Production of carbon monoxide
  • Sparks from the fuels being burned
  • Very high temperature exhaust fumes

Aimed at a broad cross section of the industry, the guide is recommended for foodservice operators, kitchen design teams, equipment suppliers and installers, ventilation designers and engineers, maintenance engineers and ventilation cleaning specialists.

Topics covered include all aspects of equipment selection and positioning, ventilation, fire suppression, equipment operation, fuel types plus storage and handling, cleaning equipment and ductwork and maintenance issues.

HETAS and ceda expect the guide to become the go to document for the industry.

DownloadTasty Steak Image

HETAS Registrants can access a free to download pdf version of the guidance document in the HETAS Technical Area. Alternatively, contact the HETAS Technical Helpline for advice.


The document entitled “Guidance on best practice for the safe installation, operation and maintenance of solid fuel fired catering equipment in commercial premises” is available from ceda for a cost of £50. To order a copy please visit the website or contact ceda directly on 01386 793911 or by email at



Need to Vent?

Need to Vent?

Rytons Ventilation | Need to VentThe heating season is here and hopefully your books are already pretty full and business is looking healthy. To help with your preparations, the team at Rytons has provided a quick reminder of some of their most popular vents you’re sure to need during the next few months.

Rytons, Established in 1972, began manufacturing just two products; the Rytons Slim Vent Minor and Slim Vent Major. Their aim was to educate architects and builders on the benefits of specifying and installing cavity ventilation in new build cavity walls. The concept grew steadily and eventually became part of UK regulations and standards. Today the number of products Rytons manufacture and distribute has expanded to over three hundred, but it still contains those first two products.

The products are well-designed, made of good quality materials and will last! To support these claims and offer peace of mind when buying or specifying, Rytons have products approved by two of the most well respected bodies in the industry – HETAS and the British Board of Agrément (BBA).

The Rytons website also has ventilation calculators for stoves, open fires and gas appliances. They are there to save you time and a headache – give them a try.

A full range of useful videos can be found on the Rytons Vimeo channel.

With Rytons celebrating 45 years of manufacturing, they have also produced a timeline of the business. Click here to view the history of Rytons.

Got a technical ventilation question? Contact the HETAS Technical team on or call 01684 278170.

Cyber risks in the construction industry

Cyber risks in the construction industry

cyber risks in the construction industryConstruction output in the UK is more than £110 billion per annum and contributes 7% of GDP [1]. It’s a hands on industry; building infrastructures, mining, quarrying, forestry, supply of products, as well as maintenance and disposal, for both business and individual clients. So you might be surprised to hear that an industry that constructs so much offline, faces significant risks online.

According to UK government statistics, in 2015, 15% of construction business premises were affected by online crime. That means 1 in 6 constructions firms [2].  A study from The Home Office from that same year shows there were 77,000 incidents of online crime against construction companies, in which 71% were computer viruses and 10% were hackers [3].

Construction industry data is more valuable than you think.

Think about your company client base, the current, past and future projects, and all the information you hold. ‘The leaking of market-sensitive information, intellectual property or other confidential information could have serious financial consequences for your business.’ [4]

One of the most publicised and embarrassing security breaches came back in 2013, when hackers believed to be working from China stole a construction company’s blueprints for the building of the new Australian Security Intelligence Headquarters. [5]

It isn’t just hackers you need to be protecting yourself against either, multiple sets of employees, consultants and contractors, could all provide an element of risk when it comes to a data breach. Don’t forget, it is a legal requirement to ensure that all data is held securely and is used in the correct way.

GDPR and Construction

It is important to understand the GDPR (General Data Protection Regulation) and what it means to your business. As the construction industry faces a migration towards more digitalised, integrated and complex systems, the potential impact and risk to the data being held by companies is increasing.

GDPR is coming. In an effort to make sure companies are doing everything they can to protect their data – this EU legislation is coming in to force from May 2018 and companies need to be ready. Bringing penalties of up to €20 million, or, if higher 4% of total revenues for those who don’t comply.

Building a safer cyber environment

Keeping systems up-to-date, having back-ups, secure Wi-Fi, installing anti-virus and building an internal policy to educate staff all helps to reduce risk. Perhaps start by having a frank discussion with your IT support provider to ensure you are doing everything you can.

Here are a few more tips to help protect your business:

  • Consider getting the ISO 27001 certification, which proves you are following the necessary security policies and procedures. [6]
  • Make sure your finance team are well trained and on the lookout for phishing scams.
  • If you have multiple connected users, make sure you install a privileged account security solution on each device. It will help to reduce your chances of sensitive data being accessed. It also makes it easier to control should a device be mislaid or stolen.
  • Install software that provides real-time protection and automatically receives the most up-to-date malware definitions. [7]
  • Prepare a plan for how the business will respond to an incident.’ [8]

Why not get in touch with your HETAS Insurance team on 08455 085 734 to see how they can help you.


HETAS Ltd is an introducer appointed representative of Jelf Insurance Brokers Limited. Hetas Insurance Services is a trading name of Jelf Insurance Brokers Ltd (Reg No. 0837227), which is part of Jelf Group plc (Reg No. 2975376) and is authorised and regulated by the Financial Conduct Authority (FCA).  Registered address: Hillside Court, Bowling Hill, Chipping Sodbury, Bristol BS37 6JX (Registered in England and Wales). Not all products and services offered are regulated by the FCA. JIB226.09.17













SEO Masterclass | Part 2 | Building Trust

SEO Masterclass | Part 2 | Building Trust

Building Trust ImageWhen potential customers search for local businesses in their area you will need to make sure your website stands out from the crowd. The best way to do this is by proving the integrity and trustworthiness of your company. In part 2 of our SEO masterclass the HETAS marketing team talk about creating trust through your website.

Building Trust

HETAS Registered Businesses – Adding a HETAS registration mark to your website proves your operatives or sales staff have been HETAS trained, possess in-depth industry knowledge and will provide a professional service. HETAS is a well-established brand, and many consumers will be specifically searching for a HETAS registered business.

Always use the relevant HETAS registration mark for your type of business:

  • Registered Installer
  • Approved Servicing
  • HETAS Approved Chimney Sweep
  • Approved Retailer

Contact our friendly HETAS staff on 01684 278170 or email for your quality copy of the HETAS mark. We will need your name, HETAS ID and roughly what you would like to use the logo image for so we can send you the correct version of the file.

Please note that the corporate three tick logo is only used by HETAS itself for internal and marketing purposes – it will not be what the customer is looking for to prove that you are registered.

Remember to add your other accreditations too!

You can even link to your listing on the HETAS website. Head over to the ‘Find Installer‘ search, enter your four digit business in the ‘Check Business’ tab and then copy the URL.

Which? Trusted Trader

HETAS offers a reduced cost membership to Which? Trusted Trader. Unlike most other Trade comparison sites, Which? will assess tradespeople to ensure they have achieved high quality targets. Additionally, Which? holds its own industry awards that as a member you would have a chance of winning. The Which? Trusted Traders Logo alongside the HETAS logo on your website are a great combination to give visitors confidence in your services.

*In-bound links from well-known sites with good reputations like and Which? to your website will improve your search engine ranking. Try to limit the number of links that go from your site to other websites.*

Customer Feedback

Positive customer feedback is a great way to show the service you provide is of a high standard. However, be aware that you can also be given negative reviews, including fake comments which could have a negative impact on your business.

There are several ways in which your customers can provide feedback. These include:

  • Google reviews
  • Reviews/trade review sites
  • Allowing people to leave reviews directly on your website – be aware that due to the possibility of negative or fake reviews this may only suit certain large businesses who receive enough positive reviews to counter this.
  • Adding hand-picked testimonials to your own website will ensure visitors will only see positive feedback, but keep in mind that many visitors may not trust content that you have added yourself, rather than directly by a customer.

Keep us informed

Have you got a website or recently changed to a new website? Make sure you keep us informed so your listing with HETAS is up to date.

Part 3 of this Masterclass will be available in December.

Test your Carbon Monoxide alarms

Test your Carbon Monoxide alarms!

Test Your Carbon Monoxide AlarmsAlso known as ‘Test it Tuesday’ – Always test your carbon monoxide alarms and smoke detectors in accordance with the manufacturer’s instructions.

We advise you to test your alarms at least once a month on a day you are likely to remember. Please refer to your manufacturer’s instructions for specific guidance.

If you need to replace or purchase a Carbon Monoxide alarm, please contact your local HETAS approved retailer or installer. Ensure that the alarm is fitted in accordance with the manufacturer’s instructions and Building Regulations.

You can view a list of HETAS Approved Carbon Monoxide detectors in our HETAS Guide.

Further Guidance and Advice

Click here to view one of our HETAS advice leaflets with further guidance about Carbon Monoxide.

Additional guidance on protecting yourself from carbon monoxide can be found at

HETAS is proud to be a member of the All Fuels Action Fourm.

Follow us on social media for regular reminders and updates.

Is your wood Ready to Burn?

Is your firewood Ready to Burn?

Ready to Burn LogoInstallation of a stove can be a whole new experience for many homeowners with a lot of information to take in.  HETAS in partnership with Woodsure aims to eliminate the confusion surrounding what wood to burn.  We have launch a scheme called “Ready to Burn” and it enables homeowners to have confidence in the wood they are buying.

Moisture Content

Any wood displaying the Ready to Burn logo will have 20% moisture content or less and once you get it home it is “Ready to Burn”, safe in the knowledge that it will not be causing damage to their appliance and in addition will be reducing harmful emissions into the atmosphere.

We believe that there will be many benefits; appliances will function as they should, the environment will benefit from the reduction of harmful particulates from burning wet or unseasoned wood and homeowners will have the assurance that wood bearing the Ready to Burn logo is exactly that, ready-to-burn! If the right fuel is not used in appliances; the once-beautiful stove becomes ineffective, smokes and smoulders and over time creosote builds up in the appliance and flue.

Ready to Burn Suppliers

For more information and stockist, please visit the ‘Ready to Burn‘ and Woodsure websites.

HETAS also has a range of consumer advice leaflets which can be viewed at

When should I get my chimney swept?

When should I get my chimney swept?

When should I get my chimney swept?Once again this year, HETAS was proud to support Chimney Fire Safety week which took place from 4th-10th September.

Whilst there was a reduction in nationwide chimney fires, there were still over 5,000 avoidable chimney fires in England and Wales – April 2016 to March 2017.

Our team is often asked “When should I get my chimney swept?”

HETAS encourage having your chimney swept at least twice a year when burning wood or bituminous housed coal and at least once a year when burning smokeless fuels.

The best times to have your chimney swept are just before the start of the heating season and after your stove has not been used over a prolonged period.  If sweeping twice a year, the second time should be after the peak of the main heating season.

Use a Professional

HETAS recommends that chimney sweeping is best carried out by a HETAS Approved Chimney Sweep.  In order to maintain high standards of sweeping, HETAS is associated with these professional bodies: The Association of Professional Independent Chimney Sweeps (APICS), The Guild of Master Chimney Sweeps (GoMCS) and The National Association of Chimney Sweeps (NACS).

Brought to you by Fire Kills, HETAS and the three chimney sweep associations, the below website will provide you with tips and guidance to avoid having a chimney fire.

Click here to find your local HETAS Approved Chimney Sweep.

All HETAS Approved Chimney Sweeps will be able to provide an identity card.  Always ask to see identification before a sweep carries out any work.

Further Guidance and Advice

To download a free HETAS Advice Leaflet on Operating and Maintaining your stove – click here!

The HETAS team is available to call on 01684 278170 or email click here to visit our Contact Page.

Katie Sweep Video

Katie Sweep Video

Katie Sweep ImageHETAS Approved Chimney Sweep Katie Sweep has been working with Honeywell and HV Skan to produce a number of promotional videos on the correct installation and placement of the Honeywell range of smoke alarms.

Keeping your family safe by fitting a “Smoke Alarm” has been the message for almost 4 decades…

Although the statistics show a year-on-year fall in household deaths, it simply cannot mask the devastating consequences on families, still being torn apart by fire today!

So how do we get closer to eradicating domestic/home fires?

So what should our future message be?

Put simply:

“Fit the very latest fire/smoke alarm technologies, in the right place and in the right rooms!”

With the help of one of the industry leaders in fire/smoke and CO detection, we developed a series of short 60s video clips entitled: “Which is the BEST SMOKE ALARM for my…” LOUNGE / KITCHEN / HALLWAY etc.

We do hope that these short advisory videos will serve our industry well, and will assist in delivering the future message to homeowners also.

Together we can save lives!

Installing a CO Alarm in a Kitchen

More Katie Sweep CO alarm installation videos can be found below:




Stairs and Landing


Hitting the front pages!

Hitting the front pages!

You will have all seen the misleading headlines last week that suggest London Mayor has called for a ban on wood burning stoves. We wanted to keep our registrants up to speed on what is actually being said and the work industry is doing to tackle air pollution.

westminster landscape

Air Quality

The London Mayor’s Office Air Quality Team has contacted HETAS and Woodsure, our sister company looking after wood fuel quality. They were clear that the Mayor Sadiq Kahn is not proposing a ban on stoves. He is concerned about the various pollution sources like diesel, brake wear, tyre wear, and particulates from open fires and old stoves. It is his intention to look at some areas of London and consider whether areas e.g. close to schools – may have times when they are zero emissions zones. So for parts of the year, there may be some times when pollution emitting activities are reduced. These things are at consultation stage and no final decisions have been made.

Product Approval

HETAS has a Product Approval system that includes easy ways to identify the cleanest appliances and Woodsure has implemented the “Ready to Burn” dry wood log scheme as scientific studies have found that dryer wood fuel (up to 20% moisture content) reduces environmental impact greatly making stoves and wood-burning a safe, efficient and practical form of heat that can be used whilst being part of the environmental solution rather than being the problem.